Returns Technician

Solotech Inc.•Antioch, TN

10h•Onsite

About The Position

The Returns Technician will work under the supervision of the Returns Supervisor to assist in the de-prep and return of all Solotech tours. Solotech is a global leader in live productions, systems integration and virtual technology, comprised of more than 2,000 passionate individuals aiming to deliver spectacular experiences worldwide.

Requirements

High School Diploma or GED
Less than 1 year of experience in a live event production or event rental equipment
Less than 1 year of experience in a warehouse environment
Knowledge of Office 365 (Word, Excel, Outlook)
Strong interpersonal skills
Ability to communicate information in a logical and clear way.
Ability to work alone and in a team environment.
Good ability to self-start and prioritize within tight deadlines.
Ability to work under pressure and adapt to change.
Strong customer service skills
Valid driver’s license and clean driving record.

Nice To Haves

Knowledge of inventory software (an asset)
Forklift certification (an asset)
TN health card and ability to operate commercial vehicles up to 26’ (an asset)

Responsibilities

Receive, inspect, and return product correctly using the inventory system while ensuring Solotech’s quality standards procedures.
Help coordinate tour de-preps from receipt to end-department for QC.
Ensure all returns are processed in a timely manner.
Communicate with the appropriate departments concerning returns.
Work with the Returns Supervisor to maintain operational efficiencies.
Verify and coordinate that all cables are organized by the correct type and quantity and scanned for inventory accuracy prior to returning to the appropriate department.
When orders are returned, verify the accuracy, quality, and completeness of each return.
Keep the warehouse organized and clean; report any damage or hazards to the Returns Supervisor.
Perform cycle counts to ensure inventory integrity.
Assist in maintaining inventory control procedures and best practices.
Maintain an organized and clean prep bay space.
Assist in operational projects, changes, and moves.
Follow quality standards as well as the company’s and/or industry’s standards of preparation.
Handle the Loading and unloading of outbound and inbound equipment.
Assist the Prep Bay Coordinator when necessary.
All other duties related to the position.
May be required to work in the following departments: Sound, Lighting, Video and Rigging, networking, shipping & receiving.