Returns Lead

NRI 3PL•Henderson, NV

8h•Onsite

About The Position

As a Returns Lead, you will play an important part in leading the Returns team by organizing and completing all warranty, quality control, repairs and returns duties. You'll be working with products from clients that are heavily involved in the active lifestyle. The ideal candidate is someone who is team-oriented, proactive and has a high attention to detail. You should enjoy working in a fast-paced environment and priorities that may change daily, while still remaining focused on partnering with the team and discern any potential roadblocks to task completion.

Requirements

Experience with a warehouse management system (WMS)
Excellent communication and interpersonal skills
Ability to multitask and prioritize duties, follow through assignments with a minimum of direction, and be extremely detail oriented
Experience in leading receiving personnel to ensure all assigned activities are performed effectively and efficiently
Has the ability to be flexible and adapt to changing priorities
Must have 12+ months of prior warehouse experience with returns (quality control or warranty claims)
Proficient with Microsoft Office, specifically Outlook
Must be in good standing in your current position (i.e., good attendance, performance, no PIPs within the last 3 months)
Must have physical ability to carry out essential job functions, including but not limited to, the ability to lift and carry up to 50 lbs., walking and standing for extended periods, climbing ladders/stairs, comfortable with heights in elevated areas and tolerating conditions such as dust, dirt, noise, odors, heat, cold, etc.
Must be able to read/comprehend English

Nice To Haves

Experience as a Lead is a plus
Bilingual (Spanish/English) preferred but not required

Responsibilities

Ensures all returns are processed within goals of service.
Ensures all returns are processed according to Client requirements (removal of tags, polybagged, etc.).
When required, source third parties for repair requirements that will not be done by NRI.
In collaboration with the Supervisor, communicates expectations to team members and monitors the daily performance of their area and address any potential employee issues with the supervisor.
Ensures there is training, cross-training and development of team members.
Ensures safe operations of the business specific to their area of accountability, while being vocal about safety concerns in other areas.
Focuses on process improvement that will drive efficiency, quality, safety and reduction of waste.
Performs other duties as requested.
Collaborates with inbound and outbound leadership on staffing modification if over or understaffed due to workload.
Able to communicate directly with the client or CSC when required.
Trouble shooting when faced with discrepancies, anomalies or transit caused issues.