Returns Team Lead

Parts Town•Addison, IL

20h

About The Position

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list! Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years. If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today! As the Returns Team Lead, (internally known as Team Lead, OEM Parts Wrangler) you will help with new -hire training, problem-solving, and operational oversight to our larger and more automated DC. By taking on the team lead role, you’ll get a greater level of responsibility and further your career development. You will work a dual role leading on the warehouse floor but also communicating with customer service regarding customer concerns.

Requirements

You’re a top performer in your current role at Parts Town and ha ve experience in r eceiving
You are a reliable team-player, and want to dedicate your career within Parts Town Distribution Center
You are available to work Monday through Friday 6:00am-3:00pm and are able to work Saturdays when needed
You possess the ability to move around for long periods of time and consistently lift up to 4 0lbs unassisted
You have great communication skills & you’re proficient in English (verbal and written)

Responsibilities

Daily oversight of all team members on the preferred methods for r eturns, w arranty, and i nbound o rder q uality and troubleshooting daily transactional problems
You’ll pull/pack/ship warranty returns and research RMA and warranty information
Communica ting with customer service regarding RMA/ROSD/Warranty
Assisting in providing support for Inbound WIP Test ing , develop ing, and document ing standard operating practices for Returns Department
Assign ing catches when necessary based on reports and consultation with your supervisor

Benefits

Parts Town Pride – check out our virtual tour and culture!
Quarterly profit-sharing bonus
Team member appreciation events and recognition programs
Volunteer opportunities
Casual dress code
All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.
Bonus FC Perks
We offer forklift training programs
Free food!
We provide biweekly lunches to show our appreciation to our F C team members
Holiday pay and opportunities for overtime
Referral bonus programs
comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities