Returns Lead - Warehouse Operations

Gymreapers • Nampa, ID

1d • Onsite

About The Position

The Returns Lead is responsible for owning and optimizing all direct-to-consumer (DTC) returns operations at Gymreapers. This role manages the full returns lifecycle—from inbound processing and disposition decisions to system accuracy and reintegration of sellable inventory.
This is a working lead role that drives execution, labor efficiency, and continuous improvement. You will ensure returns are processed quickly, accurately, and in alignment with company standards while maintaining real-time visibility into volume, bottlenecks, and recovery rates.

Responsibilities

• Own daily inbound returns processing workflow within the WMS (Peoplevox)
• Prioritize returns based on volume, aging, and inventory needs
• Ensure timely processing of all returns within defined SLAs
• Accurately sort and disposition returned items (restock, damage, QA hold, liquidation)
• Identify and resolve system or inventory discrepancies in real time
• Escalate product quality issues, repeat return reasons, and operational blockers
• Maximize recovery of sellable inventory through proper inspection and handling
• Maintain high accuracy in returns processing and system updates
• Partner with Inventory Control on root cause analysis for defects, damages, and discrepancies
• Ensure returned inventory is correctly reallocated to pickable locations
• Assign and manage labor across returns processing stations
• Balance workload in real time to maintain throughput and eliminate bottlenecks
• Drive productivity metrics (units processed per hour, turnaround time)
• Coach associates on quality, efficiency, and SOP adherence
• Address performance gaps with clear, actionable feedback
• Enforce inspection standards and disposition guidelines
• Maintain clean, organized, and efficient returns workstations
• Reduce processing errors and incorrect dispositions
• Identify trends in returns reasons and provide feedback to Ops, Product, and CX teams
• Pick
• Pack
• Returns
• Replenishment
• FBA prep
• Cycle counting
• Train new hires on returns SOPs and quality standards
• Reinforce best practices and standard work
• Develop team capability to improve speed and accuracy
• Report daily on returns volume, processing time, recovery rate, and error rates
• Track trends in return reasons and product issues
• Maintain clear communication with warehouse leadership on performance and risks

Benefits

• Competitive Pay
• Company Paid Holidays
• Paid Time Off (PTO)
• On-site Gym (Gymreapers HQ)
• Newly Renovated HQ
• 401(k) with up to 4% Employer Match
• Life Flight Program (Voluntary)
• Employee Assistance Program
• 50% Employee Discount
• Medical, Dental, Vision
• Short-Term & Long-Term Disability
• Life Insurance (Employee + Dependents)
• Health Savings Account (HSA) option

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees