Returns Specialist

EarthCam • Upper Saddle River, NJ

1d

About The Position

The Returns Specialist is responsible for managing and processing incoming product returns with a focus on accuracy, efficiency, and quality. This is a hands-on, independent role ideal for someone who enjoys structured, repetitive work while maintaining high standards and productivity. The role plays a critical part in supporting operations, inventory accuracy, and customer satisfaction.

Requirements

• Detail-oriented with a strong focus on accuracy and consistency
• Self-motivated and comfortable working independently
• Physically able to stand for extended periods and handle packages
• Reliable, organized, and process-driven
• Positive attitude with a strong work ethic
• Ability to lift and move packages as required
• Basic computer skills and comfort working with systems
• Strong attention to detail and ability to maintain productivity

Nice To Haves

• Prior warehouse, returns, or retail operations experience preferred
• Experience with returns processing or inventory handling a plus

Responsibilities

• Receive, unpack, and process incoming returns, including pallets and boxes
• Inspect returned products for condition, accuracy, and completeness
• Accurately log and track returns within inventory and CRM systems
• Ensure all returned items are properly labeled, sorted, and routed
• Maintain an organized and efficient returns workspace
• Identify discrepancies, damages, or issues and escalate when necessary
• Support inventory accuracy and reverse logistics processes
• Follow established procedures while maintaining productivity targets
• Adhere to safety guidelines and warehouse best practices

Benefits

• Competitive salaries and performance-based bonuses
• 100% company-paid health insurance (single coverage)
• Dental and Vision insurance
• 401(k) plan with generous company matching
• Paid time off plus paid holidays
• Complimentary breakfasts, lunches, and snacks
• Team events, BBQs, and our annual company Olympics

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees