Returns Associate

Singer Equipment Company Talent Acquisition•Paterson, NJ

About The Position

Singer Equipment Company is not just a seller of food equipment – we cultivate partnerships and amplify success. Singer isn’t just a place to work; it’s a place to thrive. We empower our employees, fostering an environment where they can grow professionally and contribute to something larger than themselves. We are the proud recipient of the Foodservice and Supplies Dealer of the Year award for 2023. Our commitment to our customers has earned us an unbeatable reputation within our industry. This is your opportunity to join a winning team! At Singer Equipment Company, we value each and every one of our dedicated staff and therefore are pleased to offer a competitive starting wage, a comprehensive benefits package including: medical, dental, vision, short term and long-term disability, 401K with company match, group life insurance, flexible spending, paid time off, and paid holidays. Why You'll Love Working Here: Make a Difference: Work with enthusiasm and integrity while ensuring communication, coordination and collaboration. Collaborative Spirit: Be part of a supportive and dynamic team environment. Growth Opportunities: Develop your skills and advance your career in a dynamic industry. Competitive Compensation & Benefits: Enjoy a rewarding package that reflects your contributions. We are seeking a detail-oriented and proactive Returns Associate to join our team, specializing in returns management. In this role, you will be responsible for assisting in the process of returned products, ensuring accurate tracking, efficient handling, and timely resolution. The ideal candidate will have a strong understanding of inventory control principles, exceptional organizational skills, and the ability to collaborate effectively across departments.

Requirements

High school diploma or equivalent; Associate’s or Bachelor’s degree in Business Administration, Supply Chain Management, or a related field is a plus.
2+ years of experience in inventory control, warehouse operations, or a related field preferred.
Proven experience in inventory control or similar roles, with a focus on returns management preferred.
Strong analytical skills with the ability to interpret data and identify trends.
Excellent organizational and time management skills to prioritize tasks effectively.
Proficiency in inventory management software and Microsoft Office Suite (Excel, Word, Outlook).
Detail-oriented mindset with a commitment to accuracy and thoroughness.
Effective communication skills, both verbal and written, with the ability to collaborate across teams.
Knowledge of supply chain processes and logistics is a plus.
Ability to work independently and as part of a team in a fast-paced environment.
Candidates are encouraged to apply even if they do not meet all listed requirements. We recognize that skills and potential can take many forms, and we value diverse experiences that may not align perfectly with traditional qualifications.

Responsibilities

Manage the entire returns process, encompassing receiving, inspecting, documenting, and processing returned items.
Physically preparing products to be returned to a vendor and completing vendor claim paperwork.
Conduct thorough inspections of returned products to determine their condition and eligibility for resale or disposal.
Update inventory records accurately to reflect returned items and ensure inventory levels are maintained through managing return reports.
Collaborate with customer service teams to address customer concerns.
Assist with maintaining and tracking the return process on a shared Excel spreadsheet.
Coordinate with suppliers and vendors regarding return authorizations, replacements, or credits.
Maintain a clean and organized returns area, ensuring efficient workflow and safety protocols are followed.
Assist the inventory control department with physical inventory counts and audits to reconcile discrepancies/ensure data accuracy.