Returns Supervisor

Surya Carpet • White, GA

8d • Onsite

About The Position

Surya Inc. is an innovative home furnishings company catering to a variety of lifestyles. Surya Inc.’s thoughtfully curated design-forward furniture, rugs, textiles, lighting, wall decor and accents are available worldwide through leading retailers, interior designers, and online stores. The Surya Inc. family of brands includes Surya, Global Views, Mitchell Gold + Bob Williams, Livabliss, and RST Brands. Surya Inc. has been named to the Inc. 5000 annual list of America's fastest growing privately held companies ten times.

We are seeking a motivated and organized Returns Floor Supervisor to lead our warehouse returns operation. This position is responsible for supervising daily floor activities, managing employees, maintaining inventory accuracy, coordinating administrative tasks, and ensuring safe and efficient operations. The ideal candidate is a hands-on leader with strong organizational, communication, and problem-solving skills.

Requirements

• Previous supervisory experience in a warehouse, logistics, returns, or distribution environment.
• Experience with inventory management and warehouse operations.
• Proficiency with Microsoft Excel or Google Sheets.
• Strong leadership, communication, and organizational skills.
• Ability to prioritize multiple tasks and make sound decisions in a fast-paced environment.
• Commitment to safety, accuracy, and continuous process improvement.

Nice To Haves

• Experience with ADP, Freshdesk, or similar systems is preferred.

Responsibilities

• Supervise and support the daily operations of the Returns Department.
• Lead, coach, and develop employees while monitoring attendance, performance, and productivity.
• Process employee timecards, PTO requests, and maintain attendance records.
• Coordinate communication and workflow between 1st and 2nd shifts.
• Oversee damaged and defective inventory, inventory audits, and tracking documentation.
• Manage return tickets, research issues, and collaborate with internal departments to resolve customer and inventory concerns.
• Coordinate weekly employee sales, including pricing, payment processing, and customer pickup scheduling.
• Monitor supplies, maintain equipment, and ensure compliance with company safety standards.
• Partner with Shipping, Receiving, Customer Service, Sales, and other departments to support operational efficiency.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed