Returns Evaluator 1

B&H Photo • Burlington, NJ

11d

About The Position

The Returns Evaluator works in Fulfillment and performs the steps needed to fulfill customer returns in accordance with company return and exchange policies. Based on the condition of an item and the reason for its return, the evaluator directs it to the appropriate department for resale, return to vendor, or another disposition. The scheduled hours are Monday through Thursday, 9 a.m. to 6 p.m., and Friday, 9 a.m. to 2 p.m.

Requirements

• At least 2 years of warehouse experience.
• High school diploma or equivalent.
• Organized and detail-oriented.
• Exceptional customer service skills.
• Knowledge of computer systems, including UNIX, web, email, and Excel.
• Ability to lift 50 pounds independently and up to 80 pounds with assistance.
• Ability to stand and walk for extended periods.

Nice To Haves

• Previous experience troubleshooting computers and cell phones.

Responsibilities

• Review customer communications, including RMA letters and customer service notes, to determine customer needs.
• Examine returned merchandise to determine its condition and check for accessories.
• Determine merchandise placement, such as stock, return to vendor, used, or back to the customer.
• Enter returns into the system.
• Process refunds, credits, restocking fees, and other transactions according to company policies.
• Create a new order when an exchange is requested.
• Repack merchandise to new condition when it is recategorized as new.
• Perform additional responsibilities as assigned by the manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED