Returns Evaluator 1

B&H Photo Recruiting Department•Burlington, NJ

12d

About The Position

The Returns Evaluator works in B&H’s Fulfillment department and performs the steps needed to fulfill customer returns in accordance with company return and exchange policies. The evaluator reviews customer communications, examines returned merchandise and its accessories, determines where merchandise should go based on its condition and reason for return, enters the return into the system, and processes the appropriate refund, credit, or restocking fee. When an exchange is requested, the evaluator creates a new order. Merchandise recategorized as new is repacked to new condition. Additional duties may be assigned by the manager. The scheduled hours are Monday through Thursday, 9 a.m. to 6 p.m., and Friday, 9 a.m. to 2 p.m. The role requires extended periods of standing and walking and the ability to lift 50 pounds independently and up to 80 pounds with assistance.

Requirements

At least 2 years of experience in a warehouse.
High school diploma or equivalent.
Organized and detail-oriented.
Exceptional customer service skills.
Knowledge of computer systems, including UNIX, web, email, and Excel.

Nice To Haves

Previous experience troubleshooting computers and cell phones.

Responsibilities

Review customer communications, including RMA letters and customer service notes, to determine customer needs.
Examine returned merchandise to determine its condition and check for accessories.
Determine merchandise placement, such as stock, return to vendor, used inventory, or return to the customer.
Enter returns into the system.
Process refunds, credits, restocking fees, and other return outcomes according to B&H policies.
Create a new order when an exchange is requested.
Repack merchandise to new condition when it is recategorized as new.
Perform additional duties as assigned by the manager.