Returns Driver

Parts Authority•Chelsea, MA

1d•$15•Onsite

About The Position

Parts Authority LLC. is seeking Returns Drivers to join their team in Chelsea, MA. This role is crucial for customer relationship building and ensuring timely, accurate deliveries. Parts Authority is a rapidly growing supply chain organization with a 50-year history, offering long-term career growth, stability, and advancement opportunities. The company was formed by the merger of four companies dating back to 1973 and is a leading national distributor of automotive replacement parts, tools/equipment, and transmissions. With over 300 locations across the US, Parts Authority boasts a catalog of over 3 million parts and partners with over 400 suppliers. The company emphasizes its team and customer-centric approach, not answering to Wall Street but to its customers. This position is ideal for individuals who love to drive and are passionate about providing stellar customer service, acting as an ambassador for the company.

Requirements

Current, valid driver’s license
Must be able to meet company insurance requirements (drivers must be 21 years old or over)
Current valid automobile insurance with your name on the policy
Ability to lift, move, push and pull up to 50 pounds, prolonged sitting. (Auto Body Parts Collision Drivers must be able to lift 75 lbs)
Ability to manage, track and account for money transactions and reconcile customer credit and debt balances
Ability to utilize a tablet and/or mobile device for purposes of navigation/ route optimization, tracking and customer interface/ signature capture
Exceptional customer and verbal communication skills, ability to communicate effectively, professionally, with tact and diplomacy
Ability to take and follow directions and work well with others as part of a team
You must meet all of the above minimum “Requirements and Qualifications” and “Knowledge, Skills and Abilities” to be eligible to drive for Parts Authority

Nice To Haves

Flexible schedule with the ability to work overtime as needed
Previous delivery driving experience is a plus
Maintain and promote workplace safety
Securing and transferring cash or other assets.

Responsibilities

Collect return ordered items from customers while adhering to assigned routes and time schedules.
Work as part of the returns team to ensure orders are complete, packed correctly, and safely delivered back to the correct warehouse.
Collect, load, transport, and deliver items to customers or businesses in a timely, friendly, and courteous manner.
Review orders before and after delivery to ensure completeness, correct charges, and customer satisfaction.
Take and follow directions from dispatcher, adhere to assigned routes, follow time schedules, use route navigation apps, and alternative routes when necessary, utilizing knowledge of the area to deliver packages on time.
Assist with loading and unloading items from vehicles without interfering with operations at the customer’s place of business.
Provide excellent customer service, answer questions, and professionally handle complaints and concerns from customers.
Abide by all transportation laws and maintain a safe driving record.
Accept payments, prepare reports including invoices, return forms, reconcile debt and credit, and all moneys collected related to deliveries.
Complete daily maintenance checks on the company delivery vehicle and notify the manager of any issues.
Assist in any and all other store/warehouse duties (stock, parts pulling etc.) as assigned.