Returns Coordinator
About The Position
This role will process returns and complete the related inventory putaway accurately and promptly. This role also communicates with clients regarding returned orders, and partners with Account Managers on client-specific returns requirements. Success looks like: Returns are processed accurately and on time. Clients receive accurate, timely updates on returned orders and unresolved discrepancies. Sellable inventory is returned to stock and put away correctly. Damaged or discrepant inventory is documented and escalated. Returns and putaway areas remain clean and organized.
Requirements
- Strong attention to detail and inventory accuracy
- Organized and able to manage daily priorities
- Comfortable working in the WMS
- Comfortable communicating directly with clients in writing; able to explain a discrepancy clearly and professionally
Responsibilities
- Receive, sort, and inspect returned products for SKU, quantity, and condition
- Complete return transactions and inventory adjustments in the WMS
- Restock sellable inventory and separate damaged or questionable products
- Communicate directly with clients on return status, discrepancies, and resolution
- Partner with Account Managers on client-specific return requirements, process changes, and special requests
- Work with the Inventory Team to resolve inventory discrepancies
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
