Returns Clerk

Bob's Discount Furniture • Solon, OH

6d • $16 - $20 • Onsite

About The Position

The Returns Clerk is responsible for the creation and maintenance of all Returns Process documentation. Records, researches and resolves return issues in cooperation with RCG Floor Researcher. Will maintain an open flow of communication between RCG, Returns Management, Delivery Management and other Operations Departments to address and resolve interdepartmental issues. Other responsibilities include:
Understand all Returns Dock process including but not limited to Checking, Dock Coordination, REF Inspect process and Material Handling standards.
Understand all Return to Vendor policies and standards
Complete Returns Administrative Duties including: Manifest Tracking, Consolidation of daily Returns/Depot issues on the Depot Report cards, Return to Vendor Process, Controlling Returns inventory locations throughout shift and Completing and consolidating Returns productivity research data.
Cooperate with RCG and RCG – Floor Researcher to identify, disposition and process mystery pieces as needed.
Support Return Department by performing other job positions (no material handling) as needed daily.
Assist Returns Management/ Returns-QC with reporting tool creation and maintenance as needed.
Communicate with Returns management staff to identify issues.
Recognize trends and patterns in Operations process and work with Returns Management/ Returns-QC to develop improvements.
All other duties as assigned.

Requirements

• High School Diploma or equivalent experience.
• Ability to communicate proactively and effectively including comprehending and communicating detailed instructions, reading and writing, and having knowledge of commonly used concepts, practices, and procedures as required by the position.
• Skilled at multi-tasking and managing competing priorities.
• Working knowledge of Word and Excel.
• Detail oriented and accurate.
• Ability to quickly recognize and diagnose trend and patterns in productivity data.
• Prior experience in warehouse environment.
• Prior experience in an administrative role.
• Must be at least 18 years old to be considered for employment with Bob’s.

Nice To Haves

• General knowledge and understanding of warehouse/distribution center operations.
• Ability to communicate proactively and effectively including comprehending and communicating detailed instructions, reading and writing, and having knowledge of commonly used concepts, practices, and procedures as required by the position.
• Skilled at multi-tasking and managing competing priorities.
• Working knowledge of Microsoft Word and Excel.
• Ability to quickly recognize and diagnose trend and patterns in productivity data.
• Strong attention to detail and organization.
• Exceptional customer service and problem solving skills.

Responsibilities

• Create and maintain all Returns Process documentation.
• Record, research and resolve return issues in cooperation with RCG Floor Researcher.
• Maintain open communication between RCG, Returns Management, Delivery Management and other Operations Departments to address and resolve interdepartmental issues.
• Understand all Returns Dock processes including Checking, Dock Coordination, REF Inspect process and Material Handling standards.
• Understand all Return to Vendor policies and standards.
• Complete Returns Administrative Duties including: Manifest Tracking, Consolidation of daily Returns/Depot issues on the Depot Report cards, Return to Vendor Process, Controlling Returns inventory locations throughout shift and Completing and consolidating Returns productivity research data.
• Cooperate with RCG and RCG – Floor Researcher to identify, disposition and process mystery pieces as needed.
• Support Return Department by performing other job positions (no material handling) as needed daily.
• Assist Returns Management/ Returns-QC with reporting tool creation and maintenance as needed.
• Communicate with Returns management staff to identify issues.
• Recognize trends and patterns in Operations process and work with Returns Management/ Returns-QC to develop improvements.
• Perform all other duties as assigned.

Benefits

• Competitive Medical, Dental, and Vision Insurance
• Generous paid time off, including vacation, personal days, sick leave, holidays, and your birthday!
• 401(k) Profit Sharing Plan with a generous company match
• Pet Insurance and employer-paid Life Insurance options
• Professional Development: Tuition reimbursement, on-demand learning, and career progression pathways
• Employee Discount starting on Day 1, plus exclusive partner discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED