Returns Associate
About The Position
This role involves checking and keying all customer returns into the system. The primary purpose is to process customer returns efficiently and accurately. The Associate will receive and inspect returned goods, verify authorization and documentation, and work with vendors on any discrepancies. They will record return transactions in inventory or ERP systems, provide necessary details to vendors, and categorize items for restocking, disposal, or repair. Communication with customer service and warehouse teams regarding return issues is also a key function. The role may also assist with inventory counts and audits and requires maintaining the cleanliness and organization of the returns area, while adhering to safety procedures and company policies.
Requirements
- High School Diploma or equivalent work experience.
- Generally, 6+ months of relevant work experience preferred, but not required.
- Listens and gets clarification
- Observes safety procedures, reports potentially unsafe conditions, uses equipment and materials properly
- Must be accuracy and thorough
- Must have good knowledge of reprocessing work
- Must be able to work efficiently
- Is consistently at work and on time
- Good interpersonal skills
- Must be available to travel as needed within and outside of the US
- Lifting and/or moving required: Required
- Lift and/or move up to 50 lbs: Frequently
- Bending/stooping/kneeling required: Required
- Bending/stooping/kneeling Frequency: Frequently
- Routine standing (approximate hrs per day): 8
- Maneuvering the following types of equipment or machinery: Pallet jacks, push carts
- Requires use of hands, arms, feet and legs
Responsibilities
- Receive and inspect returned goods for damage, defects, or discrepancies.
- Verify return authorization and documentation.
- Work with vendors on any questions or missing return authorizations.
- Record return transactions in inventory or ERP systems.
- Provide the vendor with all necessary details for input into their system.
- Sort and categorize items for restocking, disposal, or repair.
- Communicate with customer service and warehouse teams regarding return issues.
- Assist with inventory counts and audits as needed.
- Maintain cleanliness and organization of the returns area.
- Follow safety procedures and company policies at all times.
Benefits
- generous vacation policy
- health and wellness coverage
- 401k with company match
- discounted stock purchasing
- options for education reimbursement
- amazing product discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
