Return to Work Coordinator

Gallagher•Indianapolis, IN

About The Position

The Return to Work Coordinator assists injured workers as they navigate the return-to-work process. The role provides medical management and case management for workers’ compensation injured employees, coordinating care and communicating with medical providers, employers, claims professionals, injured workers, referral sources, and other parties involved in rehabilitation. The coordinator reviews treatment and medical status, identifies suitable employment consistent with an individual’s capabilities and limitations, and documents case observations, assessments, and plans.

Requirements

Degree from an applicable program of training.
At least 3 years of clinical experience in an acute care setting.
Active Registered Nursing license or equivalent in the state of practice or states in which case management is performed.
Adequate knowledge of managed care, including the use of criteria, guidelines, and national standards of practice.
Good written and oral communication, organizational, and leadership skills.
Computer literacy.
Good time-management skills.
Self-starter.

Nice To Haves

Bachelor’s degree.
Workers’ compensation experience.
Strong clinical or medical background.

Responsibilities

Provide medical management to workers’ compensation injured employees.
Perform case management through telephone contact with medical providers, employers, claims professionals, and ancillary service providers.
Manage medical care to support the injured employee’s return to pre-injury status.
Review services from medical and rehabilitation providers and arrange and coordinate appropriate evaluation, treatment, and counseling.
Communicate with physicians, injured workers, employers, referral sources, and other resources involved in rehabilitation.
Evaluate home care services and equipment, determine the need for home modifications, and coordinate home care.
Communicate with employers to determine the requirements of the pre-injury job and explore light-duty, modified, or alternate employment as needed.
Analyze treatment results and medical status and review incoming provider reports.
Identify suitable employment opportunities consistent with an individual’s medical limitations and capabilities, aptitudes, and interests to support maximum independence.
Generate case-status, findings, and recommendations reports for referral sources and correspondence for referral sources, medical providers, injured workers, and other parties involved in rehabilitation.
Participate in telephone case conferences and internal and external training to enhance and maintain medical proficiency.
Document case management observations, assessments, and plans in the system.