Return Merchandise Authority (RMA) Quality Specialist

Turtlebox Audio•Houston, TX

15d

About The Position

The RMA Quality Specialist owns the returns process end to end: inspecting, testing, and triaging warranty returns; shipping failed units back to the OEM for root-cause analysis; and building the failure-trend data that feeds back into product improvement. This role also supports production quality by inspecting and testing incoming production samples from our OEM or CM partners and assisting with in-house advanced engineering testing as required. This is a hands-on role for someone who is meticulous, detail-driven, and comfortable owning a queue of physical product moving through multiple stages of inspection.

Requirements

Associate degree or higher, or equivalent hands-on experience
3 – 5 years’ experience in a quality inspection and testing role, preferably in consumer electronics, consumer goods, or related industries
Proficiency working with a computer
Familiar with MS Office
Ability to perform multiple tasks in a fast-paced environment to assure quality requirements
Ability to follow documented procedures and standards
Ability to use inspection tools and equipment (e.g., calipers, multimeters, basic electronic test equipment)
Excellent time-management, organizational, and communication skills, with strong attention to detail
Comfortable with repetitive hands-on tasks and occasional lifting of product and packaging

Nice To Haves

Experience testing audio, electronics, or Bluetooth-connected consumer products
Familiarity with ESD-safe handling practices
Experience supporting root-cause analysis, 8D, or CAPA processes
Experience with ERP or quality-tracking systems (e.g., SFCS) a plus

Responsibilities

Evaluate warranty returns
Inspect, test and verify warranty returns
Identify potential product and quality issues
Return failed units to CM or OEM for further analysis
Collect data and enter inspection/testing results in database or SFCS
Document and track failure trends
Escalate recurring or high-severity failure trends to Engineering and Quality leadership
Conduct visual mechanical inspection (VMI) of production samples from OEM
Perform functional test using internal quality standard / SOP
Conduct advanced engineering testing on production samples, as required
Document results and report findings
Perform material movement and organization within various locations.
Help maintain calibration and organization of test equipment and fixtures
Support continuous improvement efforts by identifying opportunities to improve test methods, fixtures, or procedures
All other duties as assigned by supervisor.