Customer Service - Return Agent - St. Louis Airport (STL)

Enterprise Holdings•Berkeley, MO

7d•Onsite

About The Position

Enterprise Mobility’s National/Alamo brand is hiring a Return Agent to provide friendly, efficient service throughout the rental car return process. The role assists customers returning vehicles, helps keep transactions quick and accurate, and maintains an organized lot. The position is located at St. Louis International Airport (STL), 10124 Natural Bridge Rd, St. Louis, MO 63132. Pay is $16.84 per hour, with potential bonuses bringing total pay to $22.00 per hour. Available schedules are Thursday–Monday, 12:00 p.m.–8:00 p.m. (off Tuesday and Wednesday), or Tuesday–Saturday, 4:00 a.m.–12:00 p.m. (off Sunday and Monday).

Requirements

Must be at least 18 years old.
Must be authorized to work in the United States and must not require work authorization sponsorship from the company now or in the future.
High school diploma or GED required.
At least 1 year of prior customer service, retail, or administrative support experience.
Valid driver's license with no more than two moving violations and/or at-fault accidents on the driving record in the past 3 years.
No drug- or alcohol-related convictions on the driving record in the past 3 years.

Responsibilities

Greet customers as they arrive on the lot using prescribed, appropriate dialogue.
Remind customers to check for personal belongings.
Identify items found in vehicles with the unit number, date, and time, and turn them in to lost and found.
Review rental charges and provide customers with an accurate receipt.
Professionally and courteously provide information about transportation to the airport terminal.
Thank customers using prescribed dialogue.
Ask customers about service and satisfaction, and document dissatisfaction.
Discreetly check incoming vehicles for damage and direct customers to the counter to complete a damage/loss report when needed.
Use the proper statement to determine whether a vehicle is being returned with a full tank of gas.
Complete a service alert for mechanical or body damage reported by customers.
Identify vehicles on system hold for turnback, time or mileage, recall, or other special locks, and verify their movement to the proper lot location.
Identify and tag vehicles flagged for grounding or preventative maintenance, and verify their movement to the proper lot location.
Keep the lot organized for ease of access and traffic flow.
Improve job performance through self-assessment, skill development, training, and goal setting.
Maintain regular and reliable attendance and punctuality.
Perform miscellaneous job-related duties as assigned.