Return Agent Palm Springs Airport

Enterprise•Palm Springs, CA

1d•Onsite

About The Position

Enterprise Mobility, which operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands, is recognized as one of the top places to work and is the largest and fastest-growing privately owned automotive rental and leasing company in North America. They are currently hiring for a Return Agent position within the National/Alamo brand. The Return Agent will be responsible for delivering superior, friendly, and efficient service throughout all stages of the rental car process, specifically focusing on customer returns. This role involves assisting all customers with the return process and fostering a friendly, efficient environment for all interactions. The compensation for this position starts at $18.00 per hour, plus bonuses. The job is located at 3400 E Tahquitz Canyon Way, Palm Springs, CA 92262, at the Palm Springs Airport.

Requirements

Must be at least 18 years old
This position requires a valid Driver's License
High School Diploma or G.E.D. required
Minimum of 1 year customer service experience
Must be authorized to work in the U.S. and not require work authorization sponsorship by our company for this position, now or in the future
Must have open availability. Apart from religious observances, must be available to work 40 hours/week for the schedules listed below: Tuesday – Saturday, 6am – 3pm Sunday – Thursday, 11am – 7pm

Responsibilities

Greet all customers using prescribed, appropriate dialogue as they arrive on the lot
Remind customer to check for personal belongings
Identify any items found in the vehicle with a unit number, date, time and turn into lost and found
Advise and review rental charges; and provide an accurate receipt to the customer
Provide information in a professional and courteous manner regarding transportation to the airport terminal
Thank customers using the prescribed dialogue
Inquire about service, satisfaction and document dissatisfaction
Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
Use of proper statement to determine if vehicle is being returned with full tank of gas
Complete a service alert for any mechanical and or body damage communicated by the customers.
Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location
Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
Keep lot organized for ease of access and traffic flow
Seek to improve job performance through self-assessment, skill development, training and goal setting
Maintain a regular and reliable level of attendance and punctuality
Perform miscellaneous job-related duties as assigned