Return Agent Palm Springs Airport

Enterprise Holdings•Palm Springs, CA

1d•Onsite

About The Position

Enterprise Mobility, which operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands, is a large and rapidly growing privately owned automotive rental and leasing company. They are currently hiring for a Return Agent position within the National/Alamo brand. The Return Agent is expected to deliver superior, friendly, and efficient service throughout all stages of the rental car return process. This role involves assisting all customers with their rental returns and fostering a friendly, efficient environment for all transactions.

Requirements

Must be at least 18 years old
This position requires a valid Driver's License
High School Diploma or G.E.D. required
Minimum of 1 year customer service experience
Must be authorized to work in the U.S. and not require work authorization sponsorship by our company for this position, now or in the future
Must have open availability. Apart from religious observances, must be available to work 40 hours/week for the schedules listed below: Tuesday – Saturday, 6am – 3pm; Sunday – Thursday, 11am – 7pm

Responsibilities

Greet all customers using prescribed, appropriate dialogue as they arrive on the lot
Remind customer to check for personal belongings
Identify any items found in the vehicle with a unit number, date, time and turn into lost and found
Advise and review rental charges; and provide an accurate receipt to the customer
Provide information in a professional and courteous manner regarding transportation to the airport terminal
Thank customers using the prescribed dialogue
Inquire about service, satisfaction and document dissatisfaction
Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
Use of proper statement to determine if vehicle is being returned with full tank of gas
Complete a service alert for any mechanical and or body damage communicated by the customers.
Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location
Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
Keep lot organized for ease of access and traffic flow
Seek to improve job performance through self-assessment, skill development, training and goal setting
Maintain a regular and reliable level of attendance and punctuality
Perform miscellaneous job-related duties as assigned