Retreat Director /Sales Manager

Massage Heights•Henderson, NV

5d•Onsite

About The Position

Our brand purpose is to Elevate the Lives of the People we Touch. We're looking for a leader who is passionate about developing people, achieving results, and creating exceptional guest experiences. Become part of the Massage Heights team and inspire, develop, and lead a high-performing retreat dedicated to helping every Member and guest live a healthier, more balanced life. Seeking a Retreat Director who reports directly to the franchise owner and leads the daily operations of the retreat. This leadership role is responsible for driving membership growth, developing a high-performing team, delivering exceptional guest experiences, and achieving operational excellence.

Requirements

Minimum 2 years of membership-based service and/or retail management experience
Experience leading and developing hourly teams
Self-starter with strong leadership, organizational, communication, and interpersonal skills
Working knowledge of labor and employment laws.
Experience in training, coaching, and conflict resolution
Ability to build and sustain a positive, accountable team culture
Proficient with Microsoft Office and business software systems
Basic business math skills
Experience managing budgets and P & L performance

Nice To Haves

Practical knowledge of Zenoti or similar Spa POS management software systems
Understanding membership-based spa, massage, or wellness operations
Experience working in a franchise environment

Responsibilities

Recruit, hire, train, develop and retain employees
Drive Revenue and profitability through operational excellence and inventory management
Directly supervise and be accountable for all aspects of retreat operations
Create and manage team member schedules for optimal retreat performance
Lead the team in upholding Massage Heights brand standards and values
Drive membership sales, conversion, and retention
Develop and coach a high-performing team
Participate in all corporate initiatives including monthly calls, training, and other cultural programs
Maintain operational standards in accordance with Massage Heights policies and procedures
Set performance goals and create action plans to achieve results
Execute local marketing initiatives to generate new leads
Deliver exceptional guest experiences by resolving concerns and building lasting member relationships