Retreat Center Hospitality and Events Coordinator

Easterseals NH • Franklin, NH

3d • Onsite

About The Position

Easterseals NH is seeking a Retreat Center Hospitality and Events Coordinator to provide exceptional guest service by ensuring efficient front desk operations, with a focus on check-in and check-out processes, managing reservations, and coordinating events at the Easterseals NH Military and Veteran Campus in Franklin, NH.

Requirements

• High School Diploma or equivalent, required
• Willingness to work shifts that include weekends, early mornings, and or early evenings
• Ability to provide occasional after-hours guest support
• Valid driver’s license and reliable transportation

Nice To Haves

• Degree in Event Management, Hospitality, or related field and experience in hospitality preferred
• Experience in event coordination preferred
• Experience with Maestro and/or other hospitality software systems is strongly preferred
• Strong organizational and multitasking skills
• Excellent communication and interpersonal skills
• Ability to work under pressure and handle multiple events simultaneously

Responsibilities

• Monitor and actively assist with the Retreat Center’s guest-facing operations in order to provide a strong guest experience and meet organizational standards.
• Greet and assist guests, speakers, and vendors during events, ensuring a professional and welcoming environment.
• Assist the Campus Leadership Team and other internal stakeholders with event and hospitality booking, including but not limited to, facility and campus tours, answering guest or prospective client inquiries, etc.
• Communicate with clients to gather event requirements and preferences.
• Monitor event flow and troubleshoot any issues in real-time to ensure smooth execution.
• Ensure all event elements are executed according to plan and timeline.
• Collect feedback from clients and attendees and provide to the Retreat Center General Manager to prepare post-event reports to identify areas for improvement.
• Effectively coordinate and partner with the Campus Leadership Team and other internal teams to ensure all event-related and hospitality-related tasks are completed on time.
• Oversee daily guest-oriented operations to ensure smooth check-in and check-out processes.
• Ensure exceptional guest service and satisfaction by addressing concerns and resolving issues promptly.
• Monitor guest feedback and communicating feedback with leadership to assist in implementing service improvements.
• Manage reservations and room assignments.
• Monitor and reconcile daily financial transactions and reports.
• Ensure compliance with hotel policies, procedures, and standards.
• Act as a liaison between guests and other hotel departments (housekeeping, maintenance, etc.).
• Coordinate with event and sales teams for group bookings and VIP guests.
• Maintain clear and professional communication with all stakeholders.
• Ensure proper use and maintenance of guest operations systems (PMS, POS, key card systems).
• Troubleshoot technical issues and coordinate with IT support when necessary.
• Enforce safety protocols and emergency procedures.
• Monitor lobby and public-guest spaces for security and cleanliness.

Benefits

• Medical, Dental, Vision, Life & Disability
• PTO begins accruing on your first day!
• Up to 9 paid holidays annually, plus one floating holiday of your choice.
• For programs that remain open during holidays, staff scheduled to work will receive holiday pay in accordance with program guidelines.
• 403(b) employer match up to a maximum of 3%
• Tuition reimbursement after one year of employment
• Student loan repayment for qualifying degrees after one year of employment
• Wellness programs: nutritional counseling services, reimbursement programs for weight loss & tobacco cessation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED