RETIREMENT SPECIALIST

Arizona Department of Administration • Phoenix, AZ

1d • Hybrid

About The Position

The Public Safety Personnel Retirement System (PSPRS) is seeking talented individuals to join their diverse and inclusive team. PSPRS is dedicated to honoring the contributions and sacrifices of Arizona’s public safety employees by providing outstanding service. The agency serves approximately 60,000 active and retired public employees and is recognized for its administrative and pension management excellence. PSPRS offers competitive pay and excellent benefits to those eager to serve its membership and mission.

Requirements

• Knowledge of State and Federal statutes as they relate to retirement and insurance benefits.
• Knowledge of Health Insurance Portability and Accountability Act privacy regulations.
• Knowledge of policies and procedures related to the operations of the Members Services Division.
• Knowledge of accounting and auditing principles in the administration of the pension payment system.
• Knowledge of rules of English grammar and composition to prepare, review and edit documents.
• Knowledge of records management systems (automated and manual files).
• Skill in participating in teams and work groups for formulating a team approach to problem solving and plan development.
• Skill in composing, editing, and proofreading a variety of correspondence, reports and forms.
• Skill in the use of computer software programs.
• Skill in the application of problem-solving techniques.
• Skill in providing high level customer service.
• Skill in effectively explaining complex system policies and procedures to others.
• Ability to exercise sound judgment in safeguarding confidential or sensitive information.
• Ability to apply laws, rules and regulations applicable to the retirement system.
• Ability to establish and maintain effective working relationships with those contacted in the course of positions area of responsibility.
• Ability to effectively communicate orally and in writing with all levels.
• Ability to organize, prioritize and perform multiple tasks.
• Ability to learn quickly and work within stringent deadlines to complete projects and assignments.
• Ability to read, comprehend and interpret complex materials.
• Five (5) years of full-time employment in a professional level customer service environment.
• Passing a background investigation to include credit and criminal history.
• Passing the Electronic Employment Eligibility Verification Program (E-Verify).

Responsibilities

• Establish basic retirement records for Public Safety Personnel Retirement System and Corrections Officer Retirement Plan members for pension payroll.
• Process and review data changes to established accounts such as name, address, federal and state tax withholdings, direct deposit, dependent and basic insurance elections.
• Provide basic administrative support to the department to include processing ACH returns, stop payments and check reissues, distributing daily mail and researching returned mail, preparing monthly pension mailings and other monthly mailings as needed, preparing documents and files for scanning, and scanning and emailing insurance applications to the appropriate state agencies.
• Provide customer service to members, retirees, local boards, and outside agencies.
• Respond to general retirement benefits and health insurance related questions via multiple communications such as phone, E-mail, fax and in-person.
• Provide technical assistance with the STARS system for active and retired members.
• Assist with or may be responsible for special tasks/projects as assigned, such as death index reporting and making death notifications to local boards and insurance contracts.

Benefits

• 10 paid holidays per year
• Accrual of sick and annual leave
• Affordable medical benefits
• Participation in the Arizona State Retirement Plan (after 6 months of employment)
• Optional participation in a 457 deferred compensation program
• Employer matching on employee deferrals in the 457 plan (limited to a matching of 6% of salary on a per pay period basis)
• Workplace flexibility
• Learning environment
• Team-oriented culture
• Paid Parental Leave program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees