Retirement Benefits Specialist
About The Position
Are you passionate about helping others and making a meaningful impact in communities across rural America? NTCA is looking for a Retirement Benefits Specialist to join our dedicated team in beautiful Asheville, NC. In this role, you’ll play a vital part in supporting our Retirement Services Department, consisting of our defined benefit pension plan and our defined contribution 401(k) plan ensuring employees in rural areas receive the retirement benefits they’ve earned. As a Retirement Benefits Specialist, you’ll be the go-to expert for plan participants and HR teams.
Requirements
- Strong problem-solving and analytical skills
- The ability to communicate complex information clearly and professionally
- Excellent time management and organizational skills
- Proficiency in Microsoft Word, Excel, and Outlook
- A customer-first mindset with exceptional service skills
- A basic understanding of accounting and banking principles
Nice To Haves
- Prior experience in retirement or benefits administration is helpful but not required.
- We welcome candidates with transferable skills from finance, HR, customer service, or operations who are eager to learn.
Responsibilities
- Calculating and processing retirement benefits and payments
- Processing contributions and reconciling financial information
- Responding to participant inquiries and explaining benefit options
- Reviewing eligibility and answering plan-specific questions
- Maintaining accurate participation records
- Assisting with plan documentation and administrative procedures
- Supporting special projects and initiatives as needed
Benefits
- Competitive compensation with regular performance feedback and coaching
- Retirement programs including 401(k) and pension
- Medical, dental, vision, and pharmacy benefits
- Company‑sponsored life insurance
- Paid family and medical leave
- Generous paid time off and paid holidays
- Comprehensive wellness program
- Corporate volunteering and community service opportunities
- Eligibility for a hybrid work schedule (3 days in office, 2 days remote) after successful completion of training and probationary period
- Convenient office location in Asheville’s Biltmore Park area, near shopping, dining, and walking trails
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
