Retirement Benefits Specialist
About The Position
Are you passionate about helping others and making a meaningful impact in communities across rural America? NTCA is looking for a Retirement Benefits Specialist to join our dedicated team in beautiful Asheville, NC. In this role, you’ll play a vital part in supporting our Retirement Services Department, consisting of our defined benefit pension plan and our defined contribution 401(k) plan ensuring employees in rural areas receive the retirement benefits they’ve earned. As a Retirement Benefits Specialist, you’ll be the go-to expert for plan participants and HR teams. Your day-to-day will include: Calculating and processing retirement benefits and paymentsProcessing contributions and reconciling financial information Responding to participant inquiries and explaining benefit optionsReviewing eligibility and answering plan-specific questionsMaintaining accurate participation recordsAssisting with plan documentation and administrative proceduresSupporting special projects and initiatives as needed We’re looking for someone who is detail-oriented, analytical, and thrives in a collaborative environment. Ideal candidates will have: Strong problem-solving and analytical skillsThe ability to communicate complex information clearly and professionallyExcellent time management and organizational skillsProficiency in Microsoft Word, Excel, and OutlookA customer-first mindset with exceptional service skillsA basic understanding of accounting and banking principles Prior experience in retirement or benefits administration is helpful but not required. We welcome candidates with transferable skills from finance, HR, customer service, or operations who are eager to learn. At NTCA, we value respect, collaboration, communication, innovation, and delivering an exceptional customer experience. We are known for investing in our people through quality training, professional development, and opportunities for growth within the organization. NTCA offers a comprehensive compensation and benefits package designed to support your well‑being and work‑life balance, including: Competitive compensation with regular performance feedback and coaching Retirement programs including 401(k) and pension Medical, dental, vision, and pharmacy benefits Company‑sponsored life insurance Paid family and medical leave Generous paid time off and paid holidays Comprehensive wellness program Corporate volunteering and community service opportunities Eligibility for a hybrid work schedule (3 days in office, 2 days remote) after successful completion of training and probationary period Convenient office location in Asheville’s Biltmore Park area, near shopping, dining, and walking trails If you are interested in a rewarding career that supports communities across rural America, we encourage you to apply. Applicants are encouraged to upload a cover letter describing how their experience and skills align with this role and support NTCA’s mission. Candidates who submit a cover letter will receive priority consideration.
Requirements
- Strong problem-solving and analytical skills
- The ability to communicate complex information clearly and professionally
- Excellent time management and organizational skills
- Proficiency in Microsoft Word, Excel, and Outlook
- A customer-first mindset with exceptional service skills
- A basic understanding of accounting and banking principles
Nice To Haves
- Prior experience in retirement or benefits administration is helpful but not required.
- We welcome candidates with transferable skills from finance, HR, customer service, or operations who are eager to learn.
Responsibilities
- Calculating and processing retirement benefits and payments
- Processing contributions and reconciling financial information
- Responding to participant inquiries and explaining benefit options
- Reviewing eligibility and answering plan-specific questions
- Maintaining accurate participation records
- Assisting with plan documentation and administrative procedures
- Supporting special projects and initiatives as needed
Benefits
- Competitive compensation with regular performance feedback and coaching
- Retirement programs including 401(k) and pension
- Medical, dental, vision, and pharmacy benefits
- Company‑sponsored life insurance
- Paid family and medical leave
- Generous paid time off and paid holidays
- Comprehensive wellness program
- Corporate volunteering and community service opportunities
- Eligibility for a hybrid work schedule (3 days in office, 2 days remote) after successful completion of training and probationary period
- Convenient office location in Asheville’s Biltmore Park area, near shopping, dining, and walking trails
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
