Retirement Solutions Consultant

Community Financial System, Inc. • Utica, NY

9h • Onsite

About The Position

The Retirement Solutions Consultant serves as a key contributor to BPAS’ retirement services strategy, focused on participant engagement, asset retention, and expansion of IRA and financial planning services. This role blends proactive outreach, retirement education, and program development, acting as a concierge resource to participants navigating post-employment retirement decisions.

Requirements

• Bachelor’s degree in business, finance, or related field (or equivalent experience)
• Strong interpersonal and communication skills (especially phone-based engagement)
• Ability to manage a high volume of outbound calls and follow-ups in a structured environment

Nice To Haves

• Prior experience in financial services, call center, or client-facing roles
• Exposure to retirement plans (401(k), IRA, etc.)
• Interest in pursuing ASPPA, CFP, or similar credentials

Responsibilities

• Conduct proactive outbound calls to terminated plan participants and other targeted groups to drive IRA retention opportunities
• Utilize established call scripts and outreach strategies; continuously refine approach through coaching and best practices
• Identify opportunities for more complex client needs and escalate/referral to senior team members or affiliated entities (e.g., NFG)
• Maintain documentation of participant interactions and follow-up actions
• Complete structured training in retirement plan fundamentals and participant engagement
• Pursue entry-level ASPPA designation and other relevant certifications (e.g., CFP pathway, as appropriate)
• Develop foundational expertise in retirement plans, rollovers, and participant decision-making
• Support the design and implementation of a “guided assist” participant support model
• Collaborate cross-functionally to develop interim program solutions while longer-term technology capabilities are built
• Ensure all participant interactions adhere to required legal disclaimers and participant consent standards
• Assist in the development and rollout of a basic financial planning offering for participants
• Support evaluation and implementation of planning tools and software
• Coordinate delivery of initial planning outputs, while referring more complex planning needs to specialized advisors
• Identify and refer higher-net-worth or complex participant needs to Nottingham or other appropriate channels
• Ensure all referrals are properly documented and compliant with participant authorization requirements
• Support and occasionally lead retirement education meetings (virtual and in-person)
• Deliver participant-facing sessions covering retirement options, plan distributions, and financial wellness topics
• Travel within designated regions (e.g., New England) as needed
• Serve as a primary contact point for participant inquiries generated from call center, education sessions, or digital channels
• Guide participants through available tools (guided assist, financial planning resources, IRA options)
• Partner with internal teams to ensure a seamless participant experience

Benefits

• 11 paid holidays
• paid vacation
• Medical, Vision & Dental insurance
• 401K with generous match
• Pension
• Tuition Reimbursement
• Banking discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level