Retirement Services Specialist - Processing - UT - On Site

Vensure • Cottonwood Heights, UT

2d • Onsite

About The Position

The Retirement Services Specialist – Processing manages the accurate and timely processing of payroll contribution submissions and participant transaction requests within 401(k) retirement plans. The Specialist works with internal teams, recordkeepers, advisors, and clients to resolve discrepancies, maintain data integrity, and support efficient retirement plan operations.

The role processes and reviews contribution files and participant transactions, verifies participant identity, assists with reconciliations, and maintains transaction documentation. It also responds to participant inquiries, researches escalated issues, communicates with clients about missing or incorrect payroll data, and supports audit and compliance requests.

Regular on-site attendance is an essential job function because the position requires secure system access, collaboration on sensitive technical matters, participation in operational meetings, and hands-on involvement. The role is performed in a professional, climate-controlled office environment with regular computer use, in-person collaboration, and minimal exposure to physical hazards.

Requirements

• Two years of experience in client-facing customer service and relationship management.
• Proficiency with Microsoft Office, including Outlook, Microsoft Teams, Excel, Word, and PowerPoint, and ability to learn other applications.
• Competency in computer operations, including data entry, file management, and navigating software platforms accurately and efficiently.
• Ability to read and interpret policies, procedures, technical documentation, plan documents, and regulatory requirements.
• Ability to prepare clear and accurate routine reports, correspondence, and documentation.
• Effective and professional communication skills with internal teams, external partners, stakeholders, participants, and clients.
• Ability to work under supervision while taking initiative and accountability for independently completed tasks.
• Strong reliability, work ethic, integrity, confidentiality, and commitment to continuous improvement.
• Ability to listen actively and provide clear guidance on retirement plan features, processes, and compliance requirements.
• Ability to remain calm and solution-oriented in escalated or complex situations.
• Accuracy and attention to detail when processing transactions, reviewing data, and applying plan rules and procedures.
• Ability to prioritize multiple tasks and deadlines in a fast-paced environment.
• Flexibility to support team goals and adapt to process changes, regulatory updates, and evolving business needs.
• Regular on-site attendance.

Nice To Haves

• High school diploma or equivalent combination of experience, skills, and education, including relevant non-traditional degree programs, certifications, or job training.
• Experience with payroll or employee benefits administration, including 401(k) administration.
• ASPPA or NIPA credentials, or willingness to earn one within 12 months.

Responsibilities

• Respond to participant inquiries by phone and email.
• Research and resolve calls escalated from the call center.
• Track and process incoming payroll contribution submissions accurately and on time.
• Review, process, and approve participant transaction requests according to plan rules and internal procedures.
• Verify participant identity for transactions to support compliance and fraud prevention.
• Monitor contribution files for errors or discrepancies and coordinate resolutions with internal teams or clients.
• Maintain detailed transaction-processing and issue-resolution records in the ticketing system.
• Collaborate with internal departments, recordkeepers, and advisors to ensure timely and accurate transaction processing.
• Communicate with clients about missing or incorrect payroll data and follow up on corrections.
• Assist with reconciling contribution data and deposits to ensure proper allocation to participant accounts.
• Provide documentation and transaction history to support audits and compliance efforts.
• Process incoming contribution- and transaction-related mail and deposits, ensuring proper documentation and handling.
• Participate in department projects and initiatives involving process improvements and system enhancements.
• Support team initiatives and project-based work as required.
• Build and maintain effective working relationships with colleagues across disciplines to coordinate communications and client services.
• Attend webinars and training to stay current on company and departmental best practices.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with company match.
• Paid time off, holidays, parental leave, and sick leave as required by applicable state law.
• Life insurance.
• Short-term disability and long-term disability.
• Employee assistance program (EAP).
• Flexible spending account (FSA) and health savings account (HSA).
• Identity theft protection.
• Critical illness, accident, cancer, and hospital protection.
• Legal insurance and pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED