PSERS Retirement Representative

Commonwealth of Pennsylvania • Dauphin County, PA

9d • Hybrid

About The Position

The Public School Employees Retirement System (PSERS) is looking for Retirement Representatives to help members understand their retirement benefits. PSERS is a team of dedicated, customer-focused individuals who work hard to give members the information they need to plan for their future. This role is ideal for someone who enjoys working in a fast-paced environment, has the ability to learn new technology, and likes helping people by phone, email, online, and in group settings.

Requirements

• Strong writing and speaking skills
• Ability to present information to groups
• Ability to analyze complex information
• Attention to detail
• Effective time management skills
• Ability to use several computer systems simultaneously
• Comfortable working independently and as part of a team
• Meet the PA residency requirement
• Able to perform Essential Functions as presented in the linked Position Description
• Successful completion of the twelve-month training program as a PSERS Retirement Representative Trainee; or Five years of experience assisting with human resources administration, financial management, or public relations work in a pension or retirement system or a related occupational area; or An equivalent combination of experience and training.

Nice To Haves

• Experience in customer service
• Experience in a fast-paced environment
• Ability to learn new technology

Responsibilities

• Respond to calls and electronic inquiries to explain retirement information and answer questions
• Prepare materials and present retirement seminars both in person and virtually
• Meet with members to guide retirement decisions and help with forms and applications
• Calculate different retirement benefit estimates based on member information
• Check account information for accuracy and research issues to prevent or correct errors
• Help test system updates, identify issues, and document needed details

Benefits

• Formal training regarding relevant policies, procedures, and laws that govern the administration of the PSERS benefit program
• Opportunity to telework part-time after initial in-office training
• Option to report to the headquarters office in Harrisburg if unable to telework

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed