PSERS Retirement Representative Trainee

Commonwealth of Pennsylvania • Dauphin County, PA

9d • Hybrid

About The Position

The Public School Employees Retirement System (PSERS) is seeking Retirement Representative Trainees to assist members in understanding their retirement benefits. This role is ideal for individuals with customer service experience who are looking for a rewarding career with work-life balance and an organization that values their input. The ideal candidate enjoys a fast-paced environment, can learn new technology, and is comfortable assisting people via phone, email, online, and in group settings.

Requirements

• Four years of staff support experience assisting with human resources administration, financial management, or public relations work in a pension or retirement system or a related occupational area; OR A bachelor's degree in communications, human resources, business administration, business management, psychology, labor relations, or a related area; OR An equivalent combination of experience and training.
• Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree.
• Must meet the PA residency requirement.
• Must be able to perform Essential Functions as presented in the linked Position Description.
• Strong writing and speaking skills.
• Ability to present information to groups.
• Ability to analyze complex information.
• Attention to detail.
• Effective time management skills.
• Ability to use several computer systems at the same time.
• Comfortable working independently and as part of a team.
• Ability to learn new technology.
• Conditional offer of employment will require submission of criminal history reports.

Nice To Haves

• Experience in customer service.
• Experience making a difference in the lives of people served.
• Interest in work-life balance.
• Enjoy working in a fast-paced environment.
• Like helping people by phone, email, online, and in group settings.

Responsibilities

• Respond to calls and electronic inquiries to explain retirement information and answer questions.
• Prepare materials and present retirement seminars both in person and virtually.
• Meet with members to guide retirement decisions and help with forms and applications.
• Calculate different retirement benefit estimates based on member information.
• Check account information for accuracy and research issues to prevent or correct errors.
• Help test system updates, identify issues, and document needed details.

Benefits

• Opportunity to work from home (telework) part-time after initial in-office training.
• Telework up to 4 days a week, based on operational needs.
• Option to report to the headquarters office in Harrisburg if unable to telework.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree