Retirement Relationship Manager III

Alerus • National (Remote), MN

1d • Onsite

About The Position

Alerus is a commercial wealth bank and national retirement provider focused on helping clients achieve their financial goals. This role involves growing and supporting advisor relationships, serving as a point of contact for escalations, meeting upsell goals, managing fund changes, fee negotiations, reporting and data feed requests, conducting non-fiduciary investment reviews, fee benchmarking, and plan design discussions. For direct plans, responsibilities include completing plan reviews and leading participant education and enrollment support.

Requirements

• Bachelor’s Degree in a business related field, or equivalent experience.
• Minimum of seven years’ of experience in the retirement industry.
• In depth knowledge of investments and fee schedules.
• In depth knowledge of retirement plan structure.
• Ability to present in a professional manner to all levels of knowledge among clients.
• Good written/oral communication, organization, and client service skills required.
• Ability to maintain professional working relationships with internal and external clients.
• Ability to work independently and set priorities.
• Ability to interpret documents and resolve technical problems.
• Basic knowledge of Microsoft Word, PowerPoint, and Excel.
• Available to work overtime to cover peak workloads and other business needs.

Responsibilities

• Effectively manage, analyze, and retain a portfolio of business clients to provide knowledgeable advanced solutions by delivering a high level of financial product expertise and support.
• Maintain ongoing communication with client influencers/decision makers to understand their goals/objectives and identify service concerns.
• Proactively and consistently present Alerus value proposition.
• Apply advanced investment knowledge including understanding of markets, basic economic data, asset classes, models, CIFS and target date funds.
• Proactively employ/share technical knowledge of and experience with ERISA and retirement plan industry with clients and intermediaries while conducting regular plan, investment and service reviews.
• Act as the primary Advisor contact or Sponsor contact for direct plans.
• Travel to client locations for education as needed.
• Be assigned a book of plans, based on advisor relationship.
• Be responsible for helping to support and grow advisor relationships.
• Provide and execute an education plan for retirement plan participants utilizing multiple delivery formats including on-site group meetings, individual meetings, webinars, print materials and recorded presentations.
• Proactively demonstrate ability to engage and interact with varying audience types including plan participants, plan sponsors, investment committees, and peer groups.
• Review fee schedules and structure with clients.
• For direct business, be responsible for improving overall plan health through participant education and enrollment support and growing the client relationship with Alerus.
• Handle all escalations and be responsible for client/advisor retention.
• Partner with internal stakeholders to research and resolve client issues.

Benefits

• Competitive compensation including base salary, bonus and/or incentive opportunities.
• Comprehensive benefits package providing a wide range of health and well-being benefits, including medical, dental, vision, life and long-term disability insurance
• 401(k) and ESOP for retirement savings.
• Generous paid time off programs such as flexible time off, company-paid holidays, parental and bereavement leave.
• Learning and development resources for personal and professional career development, and advancement opportunities.
• Access to financial experts for guidance, financial wellness tools, and discounts on Alerus products and services.
• Support for the communities we live in through paid volunteer time and a company donation match opportunity.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior