Client Relationship Manager, Group Benefits & Retirement Solutions (Retirement)

iA Financial Group•Toronto, ON

2d•CA$65,000 - CA$110,000•Hybrid

About The Position

As a Client Relationship Manager, Group Savings and Retirement (Retirement), you will play a key role in supporting plan sponsors and advisors while enhancing client satisfaction and engagement. Acting as a trusted partner, you will help organizations maximize the value of their retirement programs through proactive guidance, strategic support, and exceptional service. This position is a great opportunity to showcase your relationship management expertise and retirement savings knowledge while fully realizing your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

Requirements

Ability to build strong and lasting business relationships.
Customer-focused mindset and commitment to delivering exceptional service.
Strong communication, presentation, and influencing skills.
Organizational skills, autonomy, and ability to manage multiple priorities effectively.
A minimum of 5 years of experience in financial services, financial planning, client relationship management, or client services.
Strong knowledge of group retirement savings plans and related industry practices.
Experience managing relationships with clients, advisors, and key stakeholders.
Ability to work effectively under pressure and thrive in a collaborative team environment.
Comfortable using Microsoft Office applications, including PowerPoint, and demonstrates an interest in leveraging AI tools to enhance efficiency.
Holds a valid driver's license and has access to a vehicle.
Advanced level of English proficiency is required.

Responsibilities

Build and maintain strong relationships with plan sponsors and advisors by serving as a trusted strategic partner and primary point of contact.
Deliver training and support on our products, tools, and services to help clients optimize their group retirement programs.
Identify client needs and recommend solutions that align with their objectives while respecting iA Financial Group's service standards.
Collaborate with internal partners, including the Education and Sales teams, to enhance member engagement and support business development initiatives.
Contribute to the continuous improvement of our service model by sharing expertise, best practices, and industry knowledge with colleagues and stakeholders.