Retirement Plan Specialist - Financial Counselor (Series 6/7 and 63 required) (Remote)
About The Position
This role provides foundational experience in client engagement, financial planning support, and operational excellence while preparing team members for licensing and long-term career growth. The specialist provides customers with education, guidance, and transparency about retirement product solutions, including account rollovers and retirement options. The position supports customers by phone and email, helps explain product options and, when appropriate, makes recommendations concerning Brokerage Individual Retirement Accounts (IRAs). It also includes training, documentation, and administrative support for the Advice Center sales team. The role is remote in a field/travel environment.
Requirements
- Bachelor’s degree in a business-related field or equivalent experience.
- One year of experience in the financial services industry.
- Basic knowledge of financial products.
- Customer service, interpersonal, and listening skills to communicate effectively and earn trust.
- Excellent written and oral communication and presentation skills.
- Proficiency using MS Office.
- FINRA Series 6 or 7.
- FINRA Series 65, or obtain it within 12 months of the job entry date.
- Life and Health insurance licenses, or obtain them within 60 days of the job entry date.
Nice To Haves
- Life and Health insurance license(s), as required by state(s).
- Knowledge of CRM (Salesforce.com) and digital financial advice platforms.
Responsibilities
- Provide general product information to customers making inquiries via phone and email.
- Meet production goals set by the training program, including monthly activity, client appointments, and new accounts.
- Explain product options and ensure customers understand them for routine inquiries; educate customers and make recommendations when appropriate for Brokerage Individual Retirement Accounts (IRAs).
- Learn systems and products, including applicable regulations and compliance guidelines.
- Complete training and development programs to prepare for licensing.
- Learn financial planning concepts, tools, and compliance requirements.
- Document activities in Salesforce and other customer relationship management (CRM) systems as required.
- Participate in skill-building activities and mentorship aimed at progressing into fully licensed advisor roles.
- Provide operational and administrative support to the Advice Center sales team.
Benefits
- Competitive pay.
- Bonus for eligible employees.
- Benefits package.
- Pension plan.
- 401(k) match.
- Employee stock purchase plan.
- Tuition reimbursement.
- Disability insurance.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Employee discounts.
- Career training and development opportunities.
- Paid time off starting at 160 hours annually for employees in their first year of service.
- Ten paid holidays per year, typically mirroring New York Stock Exchange holidays.
- Holistic wellness program with Wellness Coaching and Reward Dollars.
- Paid parental leave of 15 days per calendar year for eligible employees with at least one year of service.
- Adoption assistance.
- Employee Assistance Program.
- Back-Up Care Program.
- PTO for volunteer hours.
- Employee Matching Gifts Program.
- Employee Resource Groups.
- Inclusion and diversity programs.
- Employee Recognition Program.
- Referral bonus programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
