Retirement Plan Payment Specialist
About The Position
Retirement Plan Payment Specialist Maple Grove,, MN • 401(k) and Pension Where Accuracy Meets Impact Put your retirement plan expertise to work helping employees across the country access the benefits they’ve earned. At Blue Ridge Associates, we go beyond retirement plan administration — we help people build lasting financial security. As one of the nation’s top ESOP administration firms, we partner with companies that share success through 401(k), ESOP, and pension benefits. Our mission is rooted in empowering employees to take ownership of their futures — and that starts with making sure they receive the right payments at the right time. With a nationwide client base and a growing team, we offer a supportive and collaborative work culture with offices across the country — including in Maple Grove, MN, where this position is based. That’s Where You Come in as a Retirement Plan Payment Specialist As a Retirement Plan Payment Specialist, you’ll play a critical role in ensuring that retirement plan participants receive their benefit payments accurately and on time. Your work supports both the technical and personal side of plan administration — helping employees access the savings they’ve worked hard to build.
Requirements
- 3+ years of customer service experience
- Bachelor's degree preferred (ideally with a concentration in Accounting, Finance, Math, Economics, or Statistics)
- Provide quick and timely customer service
- Comprehend and explain complex information to others
- Aptitude in accounting and math
- Must be able to quickly address, research, and solve problems
- Meet deadlines and manage dynamic workloads
- Demonstrate enthusiasm for learning and professional development
- Maintain excellent organizational skills
- Successful completion of a background check
- Must be authorized to work in the US
- Must reside within reasonable commuting distance of the Maple Grove, MN office.
Responsibilities
- Respond to questions from clients and referral sources in a timely manner
- Be an advocate for Blue Ridge Associates in all interactions
- Accurately interpret plan documents to determine eligibility for participant transactions (e.g. loans, distributions, QDROs, etc.)
- Intake, review, process, and complete transactions in a timely manner
- Enter distribution information on required tracking lists and software (e.g. 1099-R, internal checklists, etc.)
- Calculate, prepare paperwork for, and process Required Minimum Distributions
- Coordinate with other service providers (e.g., financial advisor, investment company, CPA, payroll, actuary, etc.)
- Continually develop and increase knowledge of retirement plan rules and regulations (attend webcasts, department meetings, pursue credentials, continuing education, etc.)
- Review team member’s distributions for accuracy
- Send required notices and distribution packages
- Process mandatory distributions
- Set up automatic rollovers for eligible participants
- Assist with requests from other members of the Blue Ridge Associates team
- Identify opportunities for improvements to our company
- Participate in working groups to enhance the organization’s work product and internal processes
- Maintain the company’s tools and resources (e.g., company intranet, databases, etc.)
- Contribute to changes that positively impact the organization
- Perform other tasks and projects assigned
Benefits
- Competitive salary & comprehensive benefits (medical, dental, vision, life, disability, voluntary benefits)
- 401(k) with company match + HSA with contribution
- Generous PTO for parental leave, vacation and holidays
- Support for certifications, professional development, and industry association dues
- A strong team culture with virtual and in-person events, volunteer opportunities, and more
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
