Retirement Operations Sr Specialist

Charles Schwab Inc.•Austin, TX

3d•$31 - $38•Onsite

About The Position

The goal of Retirement Operations is to meet the needs of Schwab Retirement Plan Services (RPS) by providing the best client service possible as it relates to the recordkeeping aspects of Defined Contribution Retirement Plans. Specifically, a Sr Specialist within RPS Retirement Ops is responsible for providing oversight over high volume processing of complex disbursements and distributions, researching historical activity, managing relationships with internal business partners, and ensuring absolute compliance with all regulatory requirements of ERISA Law. A Sr Specialist is expected to provide oversight of high volumes of distributions and handle complex research inquiries related to those distributions. They must also have a strong understanding of the many operational processes within the group. Position responsibilities include responding to internal partner inquiries, maintaining quality control and procedures, creating process improvements, mitigating risk, training new employees, performing large dollar review, and streamlining workflows to meet key deliverables and exceed client expectations. They must also demonstrate flexibility and extreme attention to detail, have initiative in researching tasks, entrepreneurial spirit, and the ability to meet multiple competing deadlines is vital to success in this position.

Requirements

2 years of experience working in Qualified Retirement Plan Administration
Ability to multi-task in a fast-paced, daily-deadline-driven environment coordinating activities of team members and processing transactions to achieve success with minimal errors
Extreme attention to detail while demonstrating situational awareness and delivering effective solutions
Communicates effectively and professionally with experience collaborating across various departments
Creative thought process focusing on continuous process improvement
Exceptional organizational and analytical skills

Nice To Haves

ASPPA designation preferred
Experience working within the SRI recordkeeping system and participant directed distributions at a depth that allows for creativity in facilitating customer requests, researching system and operational issues, and challenges the traditional workflows or capabilities
Experience processing participant directed distributions and providing system oversight of requests to ensure they meet their service level agreements
In-depth knowledge of regulations and plan design which governs processes such as participant directed distributions
Ability to interpret client and participant needs
Knowledge of Microsoft Office Applications & Microsoft Copilot

Responsibilities

Provide oversight over high volume processing of complex disbursements and distributions
Research historical activity
Manage relationships with internal business partners
Ensure absolute compliance with all regulatory requirements of ERISA Law
Respond to internal partner inquiries
Maintain quality control and procedures
Create process improvements
Mitigate risk
Train new employees
Perform large dollar review
Streamline workflows to meet key deliverables and exceed client expectations