Retirement Counselor

Glen Park Senior Living•Los Angeles, CA

19d•$73,000 - $75,000

About The Position

Glen Park Senior Living is hiring a Marketing Director/Retirement Counselor to assist with resident onboarding and generate leads for the community. The role focuses on maintaining occupancy, managing prospective residents through the inquiry and admissions process, presenting the community to prospective residents and families, and supporting residents and families. The counselor also contributes to marketing, events, front-office, and administrative activities. The job description notes that its duties are not an exhaustive list of responsibilities.

Requirements

Present a professional image to prospects through dress, behavior, and speech.
Complete at least 60 college or continuing education units.
Be flexible to relocate and travel as needed for the position.
Have a compassionate and uplifting spirit and a passion for working with the senior population.
Have the personal characteristics, physical energy, and competence to work effectively with families seeking non-medical care.
Have excellent communication, customer service, and time management skills.
Be able to sit for prolonged periods and work on a computer.
Be able to lift up to 15 pounds at times.

Nice To Haves

Experience working with older adults is preferred.
Current first aid and CPR training is preferred.

Responsibilities

Achieve maximum occupancy levels and meet monthly benchmarks.
Follow up with leads and develop new resources using CRM software.
Present community benefits effectively and understand customer needs and wants.
Conduct morning rounds to ensure facilities are ready for tours.
Follow up on leads, tours, reservations, and inquiries.
Assist with administrative tasks and front-office duties.
Attend community events and monthly family potlucks.
Write press releases and execute the strategic marketing plan.
Maintain liaison with families and residents, and resolve resident complaints and grievances.
Obtain complete and accurate information to facilitate the admissions process.
Use CRM software to manage all contacts.