Retirement Benefits Technician

TEKsystems•Atlanta, GA

3d•$25 - $30•Onsite

About The Position

The Benefits & Retirement Services Technician is responsible for providing administrative support for GMA's Retirement Fund while delivering exceptional customer service to municipal employees, retirees, and participating members. This role serves as a key point of contact for retirement-related inquiries and supports the administration of retirement and employee benefit programs. The ideal candidate will possess strong customer service skills, attention to detail, administrative experience, and the ability to interpret benefit and retirement plan information accurately.

Requirements

High School Diploma or GED required; Associate's degree/BA preferred.
2+ years of administrative, customer service, benefits administration, retirement services, or related experience.
Strong verbal and written communication skills.
Proficiency with Microsoft Office Suite and general office technology.
Ability to handle multiple priorities while maintaining a high level of accuracy.
Strong organizational and problem-solving skills.
Excellent customer service and interpersonal skills.
Ability to work independently and collaboratively within a team environment.

Nice To Haves

Experience supporting retirement plans, pensions, employee benefits, human resources, or insurance programs.
Knowledge of retirement plan administration and participant services.
Familiarity with life and health insurance programs and COBRA regulations.
Experience reviewing and interpreting plan documents, benefit provisions, and administrative policies.
Basic bookkeeping and records management experience.
Knowledge of retirement, insurance, and employee benefit programs.
Understanding of applicable retirement and benefits regulations.
Ability to interpret retirement and insurance plan provisions.
Strong mathematical aptitude and analytical skills.
Excellent attention to detail and accuracy.
Proficiency with computer systems, databases, and office equipment.
Effective communication skills with diverse stakeholder groups.

Responsibilities

Respond to member and participant inquiries regarding retirement benefits, plan provisions, and coverage details.
Provide exceptional customer service through phone, email, and written correspondence.
Review and process retirement-related forms, applications, and supporting documentation.
Assist participants with retirement planning questions, benefit options, and plan provisions.
Research and resolve discrepancies involving retirement plans by working with internal departments and external contacts.
Prepare, distribute, and maintain forms, reports, correspondence, and participant communications.
Maintain accurate records and documentation in accordance with organizational policies and regulatory requirements.
Support departmental administrative activities, including filing, data entry, and document management.
Assist with benefit-related projects and special assignments as needed.
Ensure confidentiality and accuracy in handling sensitive participant information.