Retirement Benefits Call Center Representative

Conduent • Chesapeake, VA

5d • Onsite

About The Position

As a Retirement Benefits Call Center Representative, you will support participants by answering inbound calls related to pension and retirement benefits. You will assist callers with questions regarding defined benefit pension plans, payments, account information, required documentation, and next steps.

This role requires strong communication skills, attention to detail, and the ability to navigate multiple systems while delivering professional and empathetic customer service in a fast-paced call center environment.

Requirements

• Previous customer service and call center experience
• Strong communication and active listening skills
• Ability to navigate multiple computer systems and tools efficiently
• Strong attention to detail and ability to work in a fast-paced environment
• Ability to explain pension and retirement benefit information clearly and professionally
• Problem-solving skills with the ability to handle sensitive or complex inquiries
• Ability to multitask while maintaining accuracy and quality
• Ability to pass required background screening and drug test

Nice To Haves

• Pension or retirement benefits experience preferred
• High school diploma or GED preferred

Responsibilities

• Answer inbound calls regarding pension and retirement benefit inquiries
• Assist participants with questions related to pension plans, payments, forms, and account information
• Research and resolve participant concerns professionally and efficiently
• Review and explain required documentation and next steps to callers
• Meet productivity, quality, and attendance expectations
• Collaborate with team members and leadership to ensure timely issue resolution

Benefits

• Paid training
• Health benefits for you and your family, including medical, dental, and vision, starting on day 1
• Paid Time Off (PTO)
• Opportunities for growth and advancement
• Team-oriented work environment
• health insurance coverage
• voluntary dental and vision programs
• life and disability insurance
• a retirement savings plan
• paid holidays
• paid time off (PTO) or vacation and/or sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED