Benefits Call Center Representative

Conduent • Chesapeake, VA

4d • Onsite

About The Position

As a Benefits Call Center Representative, you will support customers by answering incoming calls and helping them understand their employee benefits. Calls may include questions related to healthcare, retirement, and additional employee perks. You will manage a steady volume of calls while navigating multiple systems, actively listening, and providing clear, accurate information. Your ability to communicate effectively and deliver strong customer service will help create a positive experience for every caller.

Requirements

• Previous customer service and/or call center experience
• Excellent verbal and written communication skills
• Strong typing and keyboarding skills
• Ability to multitask and navigate multiple systems
• Strong problem-solving skills
• High school diploma, GED, or college degree
• Ability to successfully complete a paid training program

Nice To Haves

• Experience with healthcare or employer benefits

Responsibilities

• Answer incoming calls and assist customers with benefit-related inquiries
• Provide clear explanations of healthcare, retirement, and other benefit options
• Navigate multiple systems while maintaining accuracy and efficiency
• Maintain professionalism and empathy in all customer interactions
• Meet performance, quality, and attendance standards
• Follow all company policies and procedures

Benefits

• Health benefits for you and your family, including medical, dental, and vision, starting on day 1
• Supportive team environment with growth opportunities
• WEEKENDS OFF
• Paid training
• Retirement savings plan
• Paid holidays
• Paid time off (PTO) or vacation and/or sick time
• Life and disability insurance
• Voluntary dental and vision programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED