Retention Specialist
About The Position
The Retention Specialist addresses individual barriers that prevent people living with HIV from engaging in and adhering to HIV care and treatment within Evergreen Health’s Primary and Specialty Care Services. The role includes assessing treatment readiness, barriers to care, and social determinants of health, and providing retention and adherence services in accordance with AIDS Institute guidelines and applicable New York State Department of Health standards. The specialist works directly with enrolled patients to identify needs, set goals, coordinate care, monitor treatment, and provide education and self-management support. They also accompany patients to routine appointments at Evergreen Health and connect them with appropriate services and programs within Evergreen Health and the community. Candidates must have a bachelor’s degree in health, human, or education services and one year of qualifying experience, or an associate’s degree in those fields and two years of qualifying experience. Qualifying experience is verifiable full- or part-time care coordination or clinic-setting experience serving people with chronic illness and/or people with a history of mental illness, homelessness, or chemical dependence. Experience with families is preferred. Strong written, verbal, organizational, customer service, and time-management skills are required, as is awareness of and sensitivity to issues and health disparities affecting underserved populations.
Requirements
- Bachelor’s degree in health, human, or education services and one year of qualifying experience, or an associate’s degree in those fields and two years of qualifying experience.
- Verifiable full- or part-time care coordination or clinic-setting experience with people with chronic illness and/or people with a history of mental illness, homelessness, or chemical dependence.
- Strong written and verbal communication, organizational, customer service, and time-management skills.
- Awareness of and sensitivity to issues and health disparities faced by underserved populations.
Nice To Haves
- Experience with families.
Responsibilities
- Review and understand the program grant work plan, including deliverables and data or statistical requirements, and follow applicable New York State Department of Health standards and guidelines.
- Provide services in accordance with the AIDS Institute’s Retention and Adherence Services Program Guidelines, including intakes, assessments and reassessments, service plans, coordination, medical-treatment monitoring, education, and patient self-management support.
- Work directly with enrolled patients to prioritize needs and establish specific goals and objectives; use routine contact to reassess retention issues and adjust services as circumstances change.
- Accompany patients to routine medical appointments at Evergreen Health to coordinate care and ensure accurate, current communication with their medical provider.
- Provide, track, and verify linkages and referrals to appropriate wrap-around services and programs available through Evergreen Health and the community to address identified barriers or challenges.
Benefits
- Multiple comprehensive medical health insurance plans to choose from.
- Dental and vision coverage at no cost to the employee.
- Paid time off package of up to four weeks in the first year.
- 403(b) plan with a generous company match.
- Paid parking or monthly metro pass.
- Professional development opportunities.
- Paid lunch breaks.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
