Retention Specialist

America's Home Health Services • Harrisburg, SD

3h

About The Position

America’s Home Health Services (AHHS), a growing Pennsylvania home care organization, is seeking a motivated, results-oriented Retention Specialist with a sales focus. This is not a traditional customer service or follow-up role. The position is responsible for protecting and growing the existing client base by proactively engaging consumers, families, caregivers, referral sources, and internal teams. The primary goal is to retain clients, increase their service hours and utilization, prevent service losses, recover inactive or lost business, and generate additional revenue and referrals.

The Retention Specialist will manage sales and retention opportunities, conduct frequent outbound outreach, build relationships, and collaborate with sales, coordination, recruiting, and branch leadership teams. The role requires a persuasive, energetic, competitive, and organized professional who can manage a pipeline, follow opportunities through to resolution, and meet measurable sales and retention goals. The position offers paid time off, paid company holidays, mileage reimbursement for business travel, medical benefits, a retirement plan, and opportunities for career growth.

Requirements

• Proven sales experience with a strong track record of meeting or exceeding sales goals.
• Comfort making high volumes of outbound calls and initiating conversations.
• Persuasive communication skills and the ability to turn conversations into opportunities.
• Strong relationship-building and closing skills.
• Motivation by goals, performance, and results.
• Ability to identify revenue opportunities others may overlook.
• Excellent follow-through, organization, and pipeline management.
• Ability to work independently while collaborating with multiple departments.
• Strong problem-solving skills and ability to handle difficult client conversations.

Nice To Haves

• Experience in healthcare, home care, home health, insurance, customer retention, or business development.

Responsibilities

• Proactively contact existing clients and families to identify opportunities to increase authorized and staffed hours.
• Identify clients needing additional services, expanded schedules, or increased caregiver coverage to drive revenue growth.
• Conduct regular sales-focused outreach and client check-ins to strengthen relationships and identify unmet needs.
• Identify clients at risk of reducing services or ending care and implement retention strategies.
• Upsell appropriate services and maximize opportunities within the existing client base.
• Re-engage inactive clients, lost cases, and clients with reduced hours to recover business.
• Develop strategies to increase client utilization and convert authorized hours into staffed and billable hours.
• Build relationships with clients, families, caregivers, and referral sources to encourage loyalty and generate referrals.
• Maintain a pipeline of retention opportunities, potential hour increases, and revenue recovery.
• Make daily outbound calls to existing clients, families, and referral partners.
• Work with sales and coordination teams to identify underserved clients and clients at risk of leaving.
• Partner with branch leadership to improve retention and increase weekly billable hours.
• Identify service gaps, staffing challenges, and customer concerns that could result in lost revenue.
• Follow up on opportunities until they are resolved or converted into additional business.
• Maintain a daily and weekly sales activity pipeline.
• Track client retention, lost and recovered cases, increased hours, and additional revenue.
• Monitor client census for trends in reductions, discharges, and service interruptions.
• Meet or exceed established sales and retention goals and report on revenue protected, revenue generated, and clients retained.
• Collaborate with recruiting and coordination teams to ensure growth opportunities can be staffed and serviced.

Benefits

• Over three weeks of paid time off.
• 11 paid company holidays.
• Mileage reimbursement for business travel throughout the territory.
• Medical benefits with health insurance options.
• Retirement plan.
• Career growth and advancement opportunities.
• Supportive leadership team.
• Opportunity to take ownership of a territory and directly influence organizational growth.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed