Retention Specialist

AnewHealth • OH - Remote, OH

7d • Remote

About The Position

AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states. The Retention Specialist is a creative thinker and customer service advocate who will spend their day answering inbound calls from patients wishing to cancel their service with ExactCare. The patient’s concerns will be heard and positive actions will be taken by the Patient Retention Specialist to resolve the issue, with the goal being to retain the patient. When inbound calls are not active, outbound calls are being placed to patients who would like to cancel services with ExactCare.

Requirements

• High school diploma /GED required.
• Must be 18+ years of age.
• 1+ years of experience in customer service or collection activities.
• Experience in a high volume, phone-based environment.
• Strong attention to detail and accuracy.
• Strong prioritization and organizational skills.
• Ability to use multiple software programs.
• Problem solving skills
• Able to work independently
• Maintain a high degree of confidentiality on behalf of patients.
• Passion to help people and enrich their lives.
• Must be able to commute to multiple site locations within assigned territory.
• Applicants must be eligible to work in this country.

Responsibilities

• Answering inbound calls from ExactCare’s existing patient base.
• Assisting with general inquiries, making payments, and questions regarding claims.
• Handling patient concerns and overcoming objections, and ensuring all efforts are made to retain existing patients.
• Maintaining a consistently positive attitude and patient first approach to deliver stellar service to all patients.
• Maintaining current knowledge of products and services offered.
• Embody AnewHealth’s Core Values in all communications and interactions.
• Other duties as assigned.

Benefits

• medical/dental/vision
• flexible spending
• company-paid life insurance
• short-term disability
• voluntary benefits
• 401(k)
• Paid Time Off
• paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED