Retention Specialist

YMCA of the National Capital Region • Ottawa, ON

10h

About The Position

The YMCA of the National Capital Region is seeking a Retention Specialist to join their team. This role focuses on providing Employment Consulting services to unemployed individuals, with an emphasis on clients facing extensive barriers to employment. The Retention Specialist will manage client cases, including needs and risk assessment, contracting, implementation, and follow-up related to employment goals. They will also identify and assess the need for job coaching, facilitate and evaluate individual training for pre- and post-employment and job maintenance, and assist in meeting strategic outcomes and targets. The role involves monitoring job placement subsidies, collecting documentation for employer payments, and supporting Case Managers to ensure 12-month employment retention through key checkpoints. This includes collecting sensitive employment verification information such as pay stubs and employer notes.

Requirements

• Degree or Diploma in Employment Counseling, Social Service Worker/Social Work, or related program
• Fluent in English, oral and written
• Related experience might include: Recruitment Training, Human Resources Certification, Common Assessment Training, Life Skills Certification, Teaching and Training Adults Certification, Drug and Alcohol Counselling
• Experience in employment counselling and job development/matching
• Experience in case management and data entry
• Intermediate computer skills; use of databases, Microsoft Suite
• High level of interpersonal oral and written communication skills
• Ability to work with and understand employment barriers and client assets with ability to communicate to adults, newcomers, persons with disabilities and youth and other clients from various cultures, social and economic backgrounds
• Applicants must already have a valid permit to work in Canada.
• A Police Record check, not more than 6 months old is required.
• Annually, staff must complete the mandatory training for the protection of Children & Youth and submit the certificate of completion.

Nice To Haves

• Bilingualism is an asset

Responsibilities

• Assisting clients in the development or appropriate work habits, behaviours, and attitudes for the workplace.
• Actively recruiting employers and seeking out job placement opportunities, including identifying and contracting new prospective employers in industries/labour markets that members have identified as areas of interest.
• Developing and monitoring training plans and agreements with clients and employers.
• Acting as a liaison between clients and employers.
• Conducting ongoing research and outreach to employers, community resources, and programs.
• Maintaining a caseload of approximately 130-160 participants annually.
• Providing 1 year of job retention support to employed participants and collecting documentation to verify their employment status.

Benefits

• Free YMCA gym membership
• Discounted Y program fees (including health & fitness programs, child care, and camps)
• Access to our YMCA Employee and Family Assistance Program (EFAP) including free, immediate, confidential assistance and counselling for you and your family members for mental and physical health, and financial advice, among other 12 suites of services
• Health and Dental Insurance
• Long-term Disability and Life Insurance
• Access to our Canadian YMCA Retirement Fund pension plan
• Up to 25 vacation days per year including two float days, and one birthday vacation
• Maternity leave benefits for up to 18 months

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree