ISCA - Retention Specialist

CALIFORNIA VIRTUAL ACADEMY AT LOS ANGELES•Simi Valley, CA

7d•$0 - $23•Remote

About The Position

Insight Schools of California (a network of three public charter schools) delivers online/virtual home based-instruction to students in grades 9-12 in California. Insight Schools of California serves at-risk students. We use Stride as our curriculum provider for the basis of instruction and teachers provide live instruction via the Engageli platform. While our schools do offer some scheduling flexibility, students are still required to maintain daily attendance, attend instructional sessions, and complete their coursework each day. All staff members provide students with individualized attention, maintain ongoing communication with learning coaches, and attend professional development meetings (virtual and in-person). Insight staff members contribute to a positive school culture by engaging in meaningful team collaboration and focusing on the needs of all students. Staff members also meet with students during testing and at in-person events. Retention Specialists (R.S.'s) manage a caseload of struggling students who need additional attendance support, create and maintain attendance reports, and perform attendance audits frequently. R.S.'s assist students with getting back on track by forging positive relationships that foster the desire to attend school daily. R.S.'s belong to a community of support specialists called the RAISE (Retention and Academic Intuitive Support Experts) team, which facilitates onboarding for students, assists students and Learning Coaches through a tiered support system, maintains regular and frequent communication with families, and collaborates with other staff members to ascertain and address student needs. In addition to being an integral part of the team that onboards students and introduces them to Insight’s program, Retention Specialists manage and support an assigned caseload of students who need additional guidance or assistance to become compliant with attendance or other non-compliance concerns, by forging a relationship with positive reinforcement that fosters the desire to return to the school community and get back on track.

Requirements

Reside in the state of California- 1 of the 21 counties Insight Services and Hires in
High School Diploma
Strong organizational skills
Detail-oriented
Able to balance and complete multiple projects
Proficient with Microsoft Excel, Word, PowerPoint, and Outlook
Strong interpersonal and communication skills
Self-directed but comfortable working as part of a team
Attend regularly scheduled meetings
Attend in-person training as scheduled
Ability to pass required background check
Ability to obtain fingerprint clearance
Knowledge of Microsoft Office Suite
Experience using a student information system and/or other type of database software.
Experience moderating web meetings (Zoom, Engageli, etc.) for small and large groups

Nice To Haves

Bachelor’s Degree
Associates Degree
Experience working with at-risk students
Experience supporting adults and children in the use of technology
Ability to learn new technology tools quickly (e.g., database and web-based tools)
Ability to support and guide adults as well as students
Experience coordinating academically oriented clubs and extracurricular activities
Experience working in an educational setting

Responsibilities

Managing and assisting assigned student caseload who need additional guidance or assistance to become compliant with attendance or other non-compliance concerns, by forging a relationship with positive reinforcement that fosters the desire to return to the school community and get back on track.
Facilitating Strong Start to Strong Finish Program and delivering strong start sessions, which includes orienting new students to Insight, creating videos, hosting Strong Start Family meetings, monitoring student participation, onboarding, coordinating with the team for the delivery of these sessions, and handling other items designated as part of the program.
Maintaining detailed documentation on each student.
Sending out compliancy documentation such as compliance letters/emails, Back to School Packets (BTSPs), letters, and other notifications.
Developing systems to track and manage accountability and compliance information, including but not limited to attendance, compliance paperwork and reports, families who are out of contact, testing, attendance, and participation.
Supporting students and learning coaches throughout Tiers II – IV in the RAISE Program
Collaborating with the RAISE Team, counselors, teachers, parents, administrators, and other school staff to ascertain students’ academic needs and ensure students are supported.
Holding office hours to support students and families with questions.
Developing and presenting training to help students and parents understand compliancy and requirements of the school.
Communicating with and educating students and parents to recognize the need for healthy home/school relationships.
Communicating with parents as needed, which includes but is not limited to: Calling students and parents, Emailing and texting students and parents, Meeting students and parents via online platforms, Returning all communication ASAP but no longer than 24 hours later
Communicating with teachers and administration as needed, which includes but is not limited to: Calling and/or emailing teachers as needed, Returning phone calls/emails ASAP but no longer than 24 hours later
Attending all in-person meetings as scheduled
Attending staff meetings and attending and participating in school and k12 sponsored trainings and meetings
Fulfilling other duties as assigned