Retention Specialist
About The Position
We are looking for someone who knows how to listen, solve problems, and build relationships. This isn’t a “just answer the phone” job. Our Retention Specialists play a critical role in keeping customers, protecting recurring revenue, and making sure customers understand the value of the services and plans we provide. If you’re driven, positive, empathetic, detail-oriented, and the type of person who says “I got this,” we want to meet you. We are One Hour Heating & Air Conditioning, Benjamin Franklin Plumbing, and Mister Sparky Electric—providing homeowners with a one-stop solution for their heating, air conditioning, plumbing, and electrical needs. Our business is people. We believe in doing things the right way, taking ownership, and creating exceptional customer experiences. Our core values are: Driven – We pursue growth and constantly look for ways to improve. Empathetic – We listen, understand, and put ourselves in the customer’s shoes. Professional – We communicate and conduct ourselves with respect and integrity. Grateful – We choose optimism and appreciate our customers and our team.
Requirements
- Knows how to listen
- Knows how to solve problems
- Knows how to build relationships
- Driven
- Positive
- Empathetic
- Detail-oriented
- Proactive
- Organized
- Comfortable with difficult conversations
- Motivated by results
- Takes ownership
- Looks for solutions
- Cares about doing the job right
- Loves people
- Enjoys solving problems
- Wants to make a measurable impact on customer retention
Responsibilities
- Builds strong customer relationships by addressing concerns, resolving account issues, and proactively engaging customers to reduce cancellations and increase renewals.
- Manages service agreements, payments, plan changes, and retention campaigns.
- Tracks performance and identifies opportunities to improve customer loyalty and satisfaction.
- Listens, understands, solves, and earns the customer’s business when faced with a cancellation.
Benefits
- Health insurance (PPO)
- 401K (company matched)
- 7 paid holidays
- 2 weeks paid time off
- Employee Discount
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
