Retention Specialist
ION SOLAR LLC•Orem, UT
•Onsite
About The Position
ION Solar is a rapidly expanding, full-service residential solar company with a strong nationwide presence. Our dedicated team is committed to making solar energy accessible and affordable for homeowners across the country. As a retention specialist, you will play an important role in resolving homeowners' concerns and helping their solar projects progress forward in a timely manner.
Requirements
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities, and manage time effectively
- Ability to develop solutions to difficult problems
- Proficient with Microsoft Office Suite or related software.
- A high school diploma or equivalent is required
- Customer service experience required
Nice To Haves
- Sales experience preferred
- Solar experience preferred
Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication scripts when handling different topics
- Identify customer's needs, clarify information, research every issue, and provide solutions and/or alternatives
- Build sustainable relationships and engage customers by taking the extra mile
- Performs other related duties as assigned.
Benefits
- Competitive wages
- Health/Vision/Dental Insurance
- 401(k)
- Paid time off and paid holidays
- Paid birthday off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
