Retention Specialist

Wellpath•Franklin, TN

24d•Remote

About The Position

The Retention Specialist assists and coordinates retention and renewal of all current and new clients. This role is crucial in maintaining strong client relationships and ensuring the continuity of services for the underserved and vulnerable patient population that the organization serves. The company emphasizes a mission-driven approach with a people-first culture, offering excellent career growth opportunities and a supportive team environment.

Requirements

High school diploma required
Knowledge of contracts and limited legal terms
This position is available only to those who reside in the United States.

Nice To Haves

Bachelor Degree preferred
Knowledge within healthcare industry is preferred.

Responsibilities

Creates and implements Renewal and Retention Plan for assigned contracts, including writing compelling renewal letters and price quotes.
Processes contract renewals and amendments using Salesforce and Conga, tracking status and acting as liaison between clients and legal/operations departments.
Reviews and maintains Contract Records in Salesforce and Conga, adding notes on status of all clients and processing Partner Services Requests for contract amendments.
Collaborates with legal to issue contract amendments and draft new contracts for new clients following the Request for Contract process.
Provides support for Operations team and assists clients with questions regarding contract terms, expiration, renewal, etc., participating in regularly scheduled conference calls with Regional Vice Presidents and Regional Directors of Operations to update on pending renewals and contract pipeline.