RETENTION OUTREACH WORKER - CORE CENTER

Cook County•Chicago, IL

7h•Onsite

About The Position

The Retention Outreach Worker helps advance Cook County Health’s strategic goals throughout Cook County communities. The role conducts outreach to people living with HIV at Stroger Hospital and other Cook County Health facilities, supporting initial engagement and linkage to HIV primary care at Cook County Health HIV Integrated Program (CCHIP) sites. The worker builds relationships with patients, supports follow-up on case management and medical treatment plans, addresses barriers to care, helps patients access benefits and entitlements, and conducts home visits. The role also represents CountyCare and Cook County Health at community events, develops community partnerships, supports member engagement, shares health and wellness information, and prepares reports on outreach activity. The position is grant-funded and expires February 28, 2027. It is exempt from Career Service under the CCH Personnel Rules. The position is based at the Ruth M. Rothstein CORE Center in Chicago, with travel to work sites and community events throughout Cook County.

Requirements

High school diploma or GED; a copy must be provided at the time of interview.
At least one year of direct-service experience in HIV service provision.
Experience working in a hospital or outpatient setting.
Ability to travel to work sites throughout Cook County and to community events.
Ability to work flexible hours, including evenings and weekends.
Proficiency in Microsoft Office, including Word, Excel, and Access.
Knowledge of health care industry principles, practices, and policies.
Excellent verbal and written communication skills, including the ability to explain complex concepts clearly to staff, patients, and community members from diverse cultures and age groups.
Ability to maintain a professional demeanor and composure as a CCH representative.
Ability to prioritize, plan, and organize projects and tasks.
Ability to initiate, develop, and maintain productive relationships with internal and external constituencies.
Ability to work effectively with employees at all organizational levels and with internal and external customers.
Ability to handle situations with tact, persuasiveness, and diplomacy.
Ability to multitask and meet deadlines in a fast-paced, stressful environment.
Ability to develop and write clear, accurate reports.
Self-directed and innovative, with attention to detail, accuracy, and precision.
Ability to perform physical exertion involving hands, legs, and fingers, including lifting, pushing, pulling, prolonged standing and walking, climbing stairs, operating equipment and devices, and moving light to moderate weight.

Nice To Haves

Experience working with clients with multiple needs and comfort working with high volumes of clients in a fast-paced environment.
Bilingual ability.

Responsibilities

Contact patients needing care coordination at Stroger Hospital and other Cook County Health facilities, establish rapport, and assist with linkage to CCHIP sites.
Develop and maintain positive working relationships with government officials, community leaders, and community, religious, and business partners.
Remind patients of appointments and help address barriers to care, including transportation and childcare.
Accompany patients to their first CCHIP site visit and orient them to site services and how to access them.
Maintain an integrated contact database of community, religious, business, and governmental partners.
Recommend and implement community events aligned with CountyCare goals and membership growth objectives.
Distribute health and wellness literature and make presentations at community meetings.
Organize health fairs and other community events and represent CountyCare at events and activities.
Assist with managing health plan advisory council and member engagement meetings.
Identify issues requiring attention and follow up to ensure they are addressed.
Stay current on insurance coverage news to support presentation topics.
Prepare monthly outreach reports and other required written communications, correspondence, and reports.
Attend mandatory CCH, CCHIP, and Hektoen trainings and meetings and follow applicable policies and procedures.
Communicate individual client needs and concerns to multidisciplinary care teams at CCHIP sites and other CCH facilities.
Perform other duties as assigned.