Retention Operations Executive

Future Publishing•New York, NY

1d•Hybrid

About The Position

We are looking for a data-driven Retention Operations Executive to support customer retention projects across digital and print and digital channels. This role maximizes subscriber lifetime value, reduces churn, and strengthens audience engagement within a publishing environment. You will support the retention team across all News and Wealth US brands, including growing our recurring revenue stream with a focus on digital subscriptions and online ordering.

Requirements

2+ years of experience in a similar role
Organizational: Able to collaborate with teams that are in different time zones and countries.
Analytical capabilities, including expertise in campaign analysis, testing, and the ability to build and manage retention reports
The ability to translate complex retention data into clear, strategic narratives for Executive partners.

Responsibilities

Plan and build retention marketing campaigns across direct mail and email channels.
Manage production and deployment of renewal notices, expire/reinstatement campaigns, and loyalty communications.
Collaborate with internal and external creative teams to develop messaging and offers.
Oversee campaign calendars to ensure and accurate delivery of all retention efforts.
Segment subscriber databases to target audiences based on behavior, demographics, and lifecycle stage.
Track, analyze, and report on campaign performance across both direct mail and email, including response rates, conversion, engagement, and ROI.
Develop regular cross-channel campaign reports and dashboards, integrating data from print and digital efforts.
Measure and compare performance of direct mail versus email campaigns to identify trends and optimization opportunities.
Translate campaign results into relevant insights and recommendations to improve retention and reduce churn.
Conduct A/B testing on messaging, creative, format, and offers across channels.
Work with vendors, printers, and email service providers to ensure quality, accuracy, and cost efficiency.
Monitor subscriber trends, churn rates, and engagement metrics to inform strategy.
Maintain accurate campaign documentation, reporting, and performance summaries.