Retention Lead

Alta Pest Control•Rexburg, ID

2d•Onsite

About The Position

We’re looking for a high-energy retention lead to join our team in our growing inbound customer service center. In this role, your energy and enthusiasm can directly impact your paycheck! We provide the training you need to succeed.

Requirements

Sales background preferred
Leadership experience preferred
Full-time availability and commitment
Long-term interest in growing with Alta — not a stepping stone role
Genuine passion for helping and serving others
Strong customer service and or sales mindset
Strong communication skills
Reliable, consistent, and shows up ready to lead by example
Comfortable handling both team support and customer-facing issues
Positive attitude that sets the tone for the Retention Customer Service Team
Willingness to take ownership and grow into more responsibility over time

Responsibilities

Train new representatives for the Retention Team
Provide ongoing feedback and coaching to representatives on customer retention
Take escalated calls to help resolve customer issues from customers wanting to cancel services
Help your team complete their tasks
Review save opportunities and performance with team members
Meet with leadership to provide feedback and methods of improving current systems
Communicate with department leadership to find customer resolutions
Review calls from your downlines to provide feedback and coaching
Lead mini-camps with weekly focus goals
Check & respond to emails
Analyze and evaluate metrics to enhance systems for team members

Benefits

Competitive pay plus incentives (because you’re worth it) including both individual commissions and team and individual bonus opportunities
401(k)
Paid time off + holidays to recharge
Medical, dental, and vision insurance
Ongoing training & support to help you grow
Room to advance because we love to promote from within

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