Retention Coach

ATLANTA MISSION•Atlanta, GA

2d•$43,000 - $50,000•Onsite

About The Position

The Retention Coach serves within the Ministry by ensuring employment retention through supporting, advising, and reinforcing key training lessons to the client building solutions to any barriers. This is a Full Time Role with flexibility in schedule. Core Hours are Monday-Friday 9am-3pm, with flexibility for earlier, later and on weekends. We serve over 1000 men, women, and children every day by providing food, shelter, clothing, counseling, and vocational and spiritual guidance. We get to experience and witness radical life transformations.

Requirements

Experience working with economically disadvantaged adult populations, ideally in a coaching capacity
Knowledge of how to refer clients to resources: financial, counseling, food banks, housing
Strong project management skills and the ability to organize, multitask and prioritize a heavy workload to ensure client’s needs are met in a timely manner
Ability to work with minimal supervision
Ability to have flexible, unconventional hours to meet clients where they are and accommodate work schedules
High energy and ability to engage others towards a common goal
Strong work ethic and business acumen with ability to excel in a fast-paced and high-pressure environment
Skilled in personal coaching on a one-on-one and group setting
Analytical thinker adept in systems and processes
Demonstrated work history of resourcefulness and problem solving
Ability to maintain confidentiality of sensitive information
Must have the ability to remain in a stationary position (standing, sitting and/or walking)
Must have the ability to constantly operate a computer and other office equipment
Must be able to communicate accurate information
Must be able to occasionally lift up to 35lbs
Occasionally exposed to outdoor weather conditions during events
Moderate noise as in a business office environment
Travel to various locations in the city and to clients’ work locations, as needed
Must have a valid GA driver’s license
Access to a daily vehicle is preferred

Nice To Haves

Ability to speak effectively before groups of customers or employees of organization

Responsibilities

Maintains relationship/communication with employed clients, conducting bi-monthly one-on-one meetings to assess and address any needs
Encourages and motivates employed clients to reach their personal and professional goals
Builds trust and works with clients to reach their goals
Utilizes outreach tactics and retention incentives to ensure clients remain engaged after moving out of Atlanta Mission
Assists clients with non-work-related issues by talking through issues and referring clients to available resources
Holds responsibility for the job retention of clients for at least 1 year
Maintains internal processing database to document work activity, client progress and communications on all clients
Facilitates vocational classes pertaining to retention, as assigned
Documents clients sessions in Salesforce in a timely manner
Collaborates with transitional housing managers to ensure client progress and program compliance to maintain residence
Engages with Next Steps team in weekly meetings, special events and team activities