RETAILER CONTRACT ANALYST - 36000274

State of Florida • Tallahassee, FL

6d • Onsite

About The Position

This is a professional administrative position of significant scope and complexity, requiring independent judgment and the performance of technical, analytical and customer service functions relating to the review and approval of applications for retailer contracts, and the collection of outstanding payments due to the Florida Lottery. Under the general supervision of the Retailer Contract Supervisor, the incumbent assigned to this position is responsible for carrying out the duties described below for Retailer Contracting.

Requirements

• Knowledge and understanding of Retailers of Lottery Tickets, Section 24.112, Florida Statutes, and Lottery Retailer Rules.
• Knowledge and understanding of corporate/business structure.
• Knowledge of office procedures and practices.
• Knowledge and understanding of personnel policies and procedures.
• Knowledge of customer service techniques.
• Knowledge of automated business systems and applications.
• Ability to maintain information of a confidential or proprietary nature.
• Ability to deal with the public in a tactful and courteous manner.
• Ability to utilize problem solving techniques.
• Ability to communicate effectively, clearly and accurately in writing and orally.
• Ability to efficiently perform data entry to various system applications.
• Ability to audit administrative documents for accuracy.
• Ability to plan, organize and coordinate work assignments.
• Ability to provide technical leadership and direction.
• Ability to read and interpret procedures and technical manuals.
• Ability to effectively utilize the internal office automation equipment.
• Ability to research, compile and analyze data for administrative decisions.
• Ability to work independently.
• Successful passing of a criminal background check (state, local, and national) is required.
• Maintains strict confidentiality of information learned while working with the Florida Lottery, whether learned through assigned duties or through working with other units. The types of confidential information may include, but are not limited to, payroll information, budget matters, policy decisions, tax matters, employee disciplinary issues, and other personnel data.
• Chapter 24, Florida Statutes

Responsibilities

• Each employee is expected to be knowledgeable of the Lottery’s Responsible Gaming program, including the No Underage Play and Play Within Your Means messaging, and will ensure retailers and players are aware of the program and provided information, as necessary.
• Provide exemplary customer service to all internal and external customers.
• Works with Chief of Games Administration and Retailer Contracting Manager in evaluating and resolving Security Management Review situations involving retailer applications.
• Tracks Security Management Review applications; notifies Communications Division of retailer locations that need removal from the Lottery’s website.
• Processes applications and contract renewals from Independent Retailers, Corporate Accounts and small to medium-sized chain stores. Consults with Sales Executives, Field Service Managers, and Corporate Account representatives concerning business acquisitions and mergers to ensure retailer-contracting requirements are met.
• Coordinates and performs the date-stamping, recording, and routing of incoming mail. Ensures dual control in the handling and recording of fees.
• Coordinates and performs the following processes associated with screening and initial data entry of retailer applications and contract renewals: Researching newly received retailer applications, Identifying changes in ownership and location changes, Data entering deposit amounts into the retailer database, Reconciling financial reports with checks received, Tracking and resolving outstanding issues with retailers and Lottery District Offices.
• Assists supervisor in the assignment and tracking of new retailer applications and contract renewals. Reviews management reports to monitor the timeliness of the Division’s workflow processes.
• Prepares monthly status report.
• Drafts procedures.
• Reviews retailer application information, including business and ownership structure, bank account information, retailer compliance with the Americans with Disabilties Act, and marketing information. Ensures compliance with department criteria. Conducts research, resolves discrepancies and enters information into the Gaming System. Updates and maintains retailer files with required documentation.
• Prepares correspondence and contacts retailers by telephone to obtain information and resolve contracting issues.
• Coordinates and initiates review of retailer sales tax standing via the Department of Revenue (DOR) and updates DOR status in the Gaming System.
• Works closely with the Lottery Security Divison in resolving criminal background issues. Contacts other agencies, including the Department of State, Division of Alcoholic Beverages & Tobacco, and DOR in conducting research and resolving problems. Obtains and reviews Department of State and Division of Alcoholic Beverages & Tobacco records in reviewing and evaluating business structure and ownership information.
• Obtains business and consumer credit reports and retailer accounts receivable history. Analyzes retailer credit backgrounds. Weighs credit background against retailer accounts receivable history in determining whether a retailer will be required to post a Certificate of Deposit (CD) or bond. Obtains retailer sales volume and inventory amounts in calculating dollar amount of CD/bond. Obtains and reviews Securities Exchange Commission reports in reviewing backgrounds of publicly-traded organizations.
• Participates in the auditing of Lottery Retailer files. Participates in the preparation of daily reports, retailer contracts, contract amendments, and retailer certificates.
• Monitors and coordinates retailer changes in ownership. Works with District Offices, Games Administration, Gaming Vendor and retailers in establishing change of ownership dates, activating retailer attributes and transfering ticket book inventories. May assist retailers with initial sign-on to the lottery terminal.
• Upload retailer documents and files into Electronic Document Management System. Reviews uploaded files for accuracy and completeness.
• Processes and approves Reinstatement Requests.
• Updates retailer’s bank account changes.
• Investigates and resolves retailer disputes as they relate to Lottery-owed debts, banking issues, and financial reviews.
• Interprets policy and procedure in responding to inquiries by retailers, Lottery District office personnel and Lottery Sales Executives.
• Works with Division of Operations to develop and modify programs and reports that support the Retailer Contracting Division processes.
• Trains and provides technical assistance to other employees.
• Serves a back-up to Supervisor on specific job duties and serves as primary and secondary back-up to other Analysts within Retailer Contracting.
• Attendance is an essential function of this position.
• Performs other duties as required by management.

Benefits

• Approximately 97.5% of the premium for health insurance
• Individual (~$8/month) or Family (~$30/month)
• 100% of the premium for individual or family dental insurance
• 100% of the premium for basic life insurance
• Employer contributions to the Pension Plan or Investment Plan; contribution levels will vary based upon Pay Plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed