INDEPENDENT CONTRACTOR - Retail Warranty Auditor

DEKRA SERVICES INC • US Remote, US,

14h • Onsite

About The Position

Automotive OEMs rely on DEKRA to ensure their dealership networks follow warranty policy, submit accurate documentation, and maintain the integrity of warranty claims. As a Retail Warranty Auditor, you will conduct in-depth audits of dealership repair orders, identify non-compliant behaviors, and guide dealerships toward improved accuracy and accountability. This role requires at least 3 years of formal warranty audit experience on behalf of an OEM, including direct experience auditing dealership warranty claims, repair orders, technician stories, parts documentation, authorization documentation, and related warranty compliance records. This role is ideal for experienced warranty audit professionals who have conducted formal dealership warranty audits, enjoy investigative work, can operate independently, are comfortable traveling, and want to help dealerships improve warranty accuracy, compliance, and accountability.

Requirements

• At least 3 years of formal warranty audit experience, including direct experience auditing dealership warranty claims, repair orders, technician stories, parts management, authorization documentation, and related warranty compliance records.
• 10+ years of automotive experience with strong proficiency in warranty processes.
• Experience working with OEM warranty policies, dealership service departments, warranty administrators, service management, and/or OEM field teams.
• Proven ability to review warranty claims, identify compliance gaps, document findings, and prepare clear audit summaries.
• Strong communication, documentation, and Excel/reporting skills.
• Ability to speak English fluently.

Nice To Haves

• Experience as an OEM franchise Service Department Manager, OEM field representative, warranty auditor, warranty compliance specialist, or similar role is strongly preferred.
• Familiarity with LEAN/Kaizen/5S is desired; LEAN Expert/Six Sigma certification is a plus.

Responsibilities

• Conduct detailed warranty audits at assigned dealerships—reviewing repair orders, technician stories, parts management, and authorization documentation.
• Identify out-of-compliance conditions such as incomplete stories, incorrect op codes, unreturned causal parts, poor documentation, or unusual claim trends.
• Prepare narrative-rich audit reports summarizing findings, evidence, and corrective actions.
• Educate warranty staff and service management to improve accuracy and prevent repeat issues.
• Analyze dealership warranty KPIs and identify hidden trends or risk indicators.
• Lead follow-up reviews to ensure corrective actions have been implemented.
• Represent DEKRA and OEM expectations with professionalism in every dealership interaction.

What This Job Offers

• Career Level: Senior
• Education Level: No Education Listed